M&S’s reshapes store estate to reflect how consumers shop, with stores designed to suit busy family life

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Today, M&S has confirmed it’s opening a new 60,000sq ft store at British Land’s Giltbrook Retail Park, Nottingham, in the summer of 2020. The announcement comes less than two weeks before M&S opens a major new store in Cornwall – it’s first Clothing store opening in the South West for ten years. Both stores are part of M&S’s store transformation plan – with the retailer closing, relocating, opening and renewing stores to offer customers the very best experience – however, whenever, wherever they want to shop. Alongside this, M&S is aiming to grow Clothing online sales to a third of its total sales – supported by its network of over 1,000 stores, where 70% of online orders are already collected.

Up to 150 new and existing M&S colleagues will work at the new store in Nottingham with recruitment beginning in Spring 2020.

The store is being designed to appeal to M&S’s target of busy families so M&S chose the retail park because of its extensive, free parking with 2,300 spaces and the right store and leisure facilities mix including cafes, restaurants, major retailers and a children’s playground. For M&S Food, appealing to the a busy family customer means offering a wide product range and a big focus on fresh products. For Clothing, the Click & Collect point will be easily accessible and the store will offer contemporary, easy-to-wear stylish clothing across all categories. The store will complement M&S’s existing Nottingham town centre offering.

The location of the store is an area M&S has been looking to open in for several years. Giltbrook Retail Park is easily accessible to customers in both Derby & Nottingham – these two areas have a combined population of 750,000 people – the biggest population in the UK not served by an out of town M&S store. It also offers a prime accessible destination park just 1.5 miles from J26 on the M1.

Sacha Berendji, retail, operations and property director at Marks & Spencer, said: “Customers’ shopping habits are changing and so it’s important we change to reflect the way they want to shop – seamlessly integrating our in-store and online experiences. Excitingly, in Nottingham reshaping our store estate means opening a big new store next summer that can best serve our customer needs, alongside our High Street shop. Stores remain fundamental to how we serve customers and we can’t wait to open in this great location.”

Ben Grose, head of retail leasing at British Land, said: “Retailers continue to open stores in well located and well managed destinations that support omni-channel retail. We are delighted that M&S has chosen Giltbrook Retail Park to open one of its new, family-focussed stores. It is a testament to our strong asset management expertise and ability to create vibrant retail locations.” 

Savills and Avison Young represented British Land and McMullen Real Estate acted for M&S.