New Look awards home delivery contract to Hermes for e-commerce sales


New Look has awarded a five-year contract to Hermes to provide a home delivery solution for its fast-growing e-commerce operation.

Under the multi-million pound deal, Hermes will handle more than 3m parcels per annum to households across the UK.

New Look said it has teamed up with Hermes to ensure its customers receive a convenient and effective delivery service for orders placed via its website. The solution will cover all clothing, shoes and accessories for men, women, teens and children available online using Hermes’ standard 48-hour and next day delivery options.

Daily collections of parcels will be made from New Looks third-party fulfillment house in Lichfield, Staffordshire and transported to the Hermes national distribution hub in Nuneaton, Warwickshire. Orders will then be distributed to more than 7,500 lifestyle couriers, via the company’s regional depot network, for onward delivery to customers.

Pat Lee, group operations director at New Look, said: “Last year over 365m customers visited New Look either online or at our stores and we are now the market leader in value clothing and accessories. In order to facilitate and continue our successful e-commerce growth it was vital we selected a partner we could work closely with in order the maximise first time delivery rates and ensure service quality.”

Jon Tobbell, commercial director of Hermes UK, said: “This long-term commitment from New Look recognises our ability to provide an effective home delivery service for leading online, catalogue and high street retailers. Our courier network approach offers an unrivalled solution that combines quality doorstep delivery, with a friendly and local service.”