Working to help and support Franchisee’s doesn’t start at 9am Monday and end at 5pm on a Friday for One Stop. Not only are Business Development Managers (BDMs) available whenever is required and support services open seven days a week, colleagues at One Stop Franchise give up their spare time to welcome new Franchisee’s into the family by attending store launches across the country, across the weekend.
Saturday 6 August saw a One Stop Franchise have its launch party in Stoneyburn, West Lothian attended by its BDM Jim Carroll and Andrew King, franchise director. The store owner Yasmine has lived next door to the store for 20 years and is a real community retailer, so a perfect marriage for One Stop Franchise. Yasmine said: “One Stop Franchise has supported us in bringing the best local convenience store to our community.”
The following day, Sunday 7 August saw a swift drive down to another store launch party in Keyworth, Nottingham, the first time One Stop Franchise has had a launch party on a Sunday at the Franchisee’s request. Again, attended by its BDM Taranjit Dhillon and King. The owners wanted to make the migration to a convenience store away from being a CTN+. They extended their opening hours to 6am to 10pm every day, added additional food-to-go solutions to drive footfall including Slush Puppie, Tchibo Coffee and Country Choice. Rekha Ashi, store owner, said: “I am so happy I joined One Stop Franchise, I no longer have to take trips to the cash and carry to pick up different products as their systems take care of it all. The best thing though is being able to take advantage of their expertise and knowledge on what customers want, we are now stocking the right products and the right price and we’ve seen positive results from customers buying more already, they love how the shop looks.”
King said: “We’re retailers at our core and understand retailing doesn’t stop when offices shut. We believe in building a true partnership with our franchisee’s and giving them great support when they need it. If that means being out and about seven days a week then we work it out – we’re all in it together.”