One Stop re-engineers successful store colleague training programme

In a continuing commitment to work closely with franchisees to help grow their business, and provide them with the support and tools to further develop their teams, One Stop has re-engineered its successful store colleague training programme and made it accessible to all franchisees – completely free of charge.

The programme has been designed to ensure that franchisees and their store teams are compliant with Trading Standards and current UK retail legislation. Amongst a host of benefits, it tackles key issues such as how to retain the great colleagues franchisees have working in their stores. Providing incredible customer service, to ensure that customers return time and time again and how to build a more knowledgeable and efficient work force, to make everyone’s work load more manageable, are also covered.

E- Learning is a web-based training tool that franchisees can access through their back office system or via a personal computer. Through a series of interactive video lessons, the training programme provides a comprehensive understanding of all areas that store teams encounter on a day to day basis, ensuring that they are trading legally. Once completed colleagues receive the relevant documents, to show that they have received the required training. The first 6 lessons include Customer Care, Age Restricted Products, Security, Credit Card Machines and Health & Safety. After this additional lessons can be accessed dependant on job role.

Franchisee Aman Uppal, of One Stop Mount Nod, said: “One Stop’s E-Learning programme has already proven to be a very valuable tool, within hours, staff can be up to speed with the basic retailing skills, from giving great customer service to delivering high store standards. The tool is very easy to use and will help with their job development and motivation. We now have the assurance that our staff are legally safe and compliant, and by having training records for every staff member, I can prove that I have due diligence in place if the authorities ever approach me. This is one of the many examples of the way in which One Stop continues to innovate and improve their support for franchisees.”

In addition to the online training, the Tool Kit contains a whole host of supporting documents from successful recruitment guides, application forms and posters to interview best practices and E-Learning certificates.