X5 Retail Group, a leading Russian food retailer, is developing a project that uses video analytics to monitor checkout queues at its Perekrestok supermarkets. On the basis of tests conducted in 55 supermarkets in Moscow and St Petersburg, X5 will launch a new service for customers that offers online monitoring of the number of people standing in checkout queues at Perekrestok stores. In the midst of the COVID-19 outbreak, this service gives every customer the opportunity to monitor queues in real time and choose the best hours for visiting a store to maintain social distancing. The project is being carried out in partnership with Yandex.
To view the real-time data on queues at their preferred Perekrestok store, customers can visit a special section of Yandex.Maps online and see an assessment of the current situation, ranging from “no queue” to “moderate queue” or “large queue.” This function will also appear in the web applications of Yandex.Maps and Yandex.Navigator in the nearest future.
Perekrestok’s AI technology provides a real-time analysis of the number of individuals standing in checkout queues, as well as the level of activity at tills and the current cashier workload. The system uses the latest analytical algorithms and optimal camera placement to structure its data and exclude any faulty readings from its results. On the basis of 3-D imaging, the system monitors the movement and length of a given queue and calculates the anticipated waiting and service time for each customer. An automatic notification appears when certain specified parameters are exceeded for factors such as waiting time and number of people in the queue. In this way, video analytics helps to improve the quality and speed of customer service during checkout.