Online grocery sales in Britain increased by 4.6% in 2017 to £6.6 billion, a third faster than in-store sales which grew at 3.4%, however, online’s share only increased from 6.3% to 6.4% across the year.
“Despite the hype and attention given to online and its ability to change the way people shop, the reality seems rather different,” says Aylin Ceylan, Nielsen’s analytics business partner.“Although online spend increased by around £300m last year, a 0.1% rise in market share is a rather pedestrian rate. Many will be surprised it’s not faster but online shopping in grocery, unlike many other sectors, is much more a complementary option to stores not an ‘instead of’ option.”
Ceylan points to the fact that neither popularity nor basket size is an issue for the online grocery sector because “two-thirds of people who buy groceries do so online and the average online basket is around four times bigger than an in-store one.”
She says the issue is firmly a “frequency one.” On average, people buy groceries online less than once a month (11 ‘trips’ a year) compared to nearly 21 a month in-store (247 per year).
Online shopping is dominated by the big shop and weekly trips which account for twice the share of of online trips (82%) than they do for in-store trips (44%). “In other words, the regular smaller ‘top-up’ shops account for just 18% of online trips compared to 57% for in-store.”
Delivery costs are often cited as a reason why online grocery shopping isn’t more popular, however, she notes that, “whilst free delivery would have the biggest impact on people shopping online, only one in four shoppers say delivery costs are actually a barrier to buying groceries online.”
Ceylan believes that online’s ability to grow its share rests on the range of business models popping up to help shoppers, particularly when it comes to convenience, “2018 may be a seismic year for online grocery with the rise of voice assistants from Google and Apple, the Dash button from Amazon, the extension of click & collect to more supermarkets all making it easier for shoppers, as well as online meal-kit and ‘box’ subscriptions such as Hello Fresh and Graze offering new purchasing opportunities.”