PayPoint announces new commitment towards supporting and serving retailers


PayPoint has today outlined a pledge to its retailers, building on its commitment to improve the way it does business with them.

The new pledge confirms PayPoint’s intention to continue working closely with the retail community it serves and has been informed by retailer feedback received over the past year.

The four-point pledge aspires to do the following for retailers:

  1. Support and respect retailers and deliver first class service
  2. Listen and communicate openly so we can understand and respond to retailers’ needs
  3. Always innovate to improve PayPoint’s products and services and the value they bring to retailers
  4. Champion the importance of convenience retailers and the challenges they face

Dominic Taylor, chief executive at PayPoint, said: “I have publicly stated that we need to be doing a better job for our retailers and this pledge is a commitment to how we want to serve them better, whether that is improved service, greater innovation or more empathy with their businesses and the challenges they face.

“We’re fully aware as an organisation that we’re not there yet but we are committed to improving how we operate and innovate for the future.”