PayPoint to launch 2020 survey of 27,000 convenience retailers

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PayPoint is set to launch a survey of its network of 27,000 convenience retailers on 1 September. The survey will provide the opportunity for PayPoint’s retailer partners to feedback on what could be improved, what works well and how they find overall performance, at a time when business models across all sectors have faced their sternest challenge.

The survey, independently conducted by Savanta, will take five minutes to complete and offers retailers the opportunity to win one of 20 £100 Amazon vouchers in return for their time.

Ben Ford, PayPoint’s retail services director – who joined the company in July this year – said: “It’s really important that we understand how PayPoint can best serve the retailers within our network. This year, more than ever, convenience stores are facing unprecedented challenges and that’s why we’re particularly keen to gather feedback on our performance. We encourage everyone to take part to help us improve our service.”