Quill selected as M&S’s strategic content partner

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Marks & Spencer and Quill, the UK-headquartered global leader in multi-language content production for e-commerce, have announced a new partnership which, through the delivery of Quill’s market-leading optimised content, will support M&S’s efforts to turbocharge growth at M&S.com. 

The new partnership means M&S will leverage Quill’s ability to produce online product content for M&S.com at unparalleled speed, scale, quality consistency and efficiency. High quality website content that is optimised to maximise online sales is critical to M&S’s plans to drive growth on its website. 

M&S has selected Quill to deliver over 50,000 pieces of high-performing content, all underpinned by the Quill’s best-in-class conversion rate and search engine optimisation expertise. The content will be delivered over two years, and includes product and category description content, as well as online customer buying guides. 

Optimising these critical pieces of pre-purchase content, such as product descriptions, is expected to propel a higher proportion of M&S’s website visitors through their purchase journey, not only increasing online revenue but also improving the ROI on all of M&S’s marketing activity that drives traffic to its website. Alongside this partnership M&S is focused on continuing to build its digital marketing capabilities. 

As the industry’s only specialist in the high volume production of ecommerce content, Quill was well placed to secure this partnership, having proven the efficiency and impact of its solution with over 240 other leading retailers and ecommerce brands around the world, including eBay, Tommy Hilfiger, Louis Vuitton, John Lewis, MATCHESFASHION and Marc Jacobs. Quill’s award-winning content production model innovatively combines advanced efficiency-driving technology with the world’s best editorial talent, enabling the production of extremely large volumes of consistently high-quality content at speed. 

Stuart Stiles, head of product content for M&S.com, said: “Customer shopping habits have changed, the trend toward digital has been accelerated which means ensuring great content on our website is even more critical. Quill is the leading supplier of SEO, website-ready product descriptions. Working with Quill over the past year, we have seen fantastic results in terms of quality, collaboration, and speed and we’re looking forward to continuing to work together.” 

The contract follows an initial one-year period in which Quill created 20,000 unique product descriptions for M&S at an unprecedented pace. By engaging an experienced team of 200 freelance content creators and integrating into M&S’s ecommerce systems, Quill maintained a 24-hour turn-around on optimised content, achieving an average quality score of 99% – meaning consistently error-free content, aligned with the brand’s tone-of-voice. Seasonal briefing days with M&S buying teams also ensured strong familiarity with the brand’s product ranges and product innovations.

Ed Bussey, founder and CEO at Quill, said: “We’re extremely proud to be able to support the accelerated digital transformation of one of the UK’s top retail brands.  This is a challenging market environment for all retailers, and the winners will be those who pivot fast to a digital-first approach. M&S recognises this, and we’re excited to be able to expand our engagement with them on that journey.”