REPL Group supplies expertise for major Marks & Spencer workforce project


Retail IT consultancy and technology firm REPL Group has successfully collaborated with UK-based multi-national retailer Marks & Spencer on a major workforce management proof of concept that is set to transform work scheduling for 80,000 staff.

The project delivered a robust business case for full company-wide roll-out of a new and far more precise labour-scheduling solution that will boost efficiency across the company. The project was delivered on time and to budget and included a business-wide readiness review, vendor selection and detailed proof of concept solution testing in three stores.

Using REPL’s retail consultancy expertise and deep knowledge as a solutions provider, the project team helped M&S identify its key workforce challenges, select the best vendor and test and implement the automated scheduling system, as well as providing continuing support.

“Working with M&S has been a fantastic experience involving great teamwork,” said Mike Callender, executive chairman, REPL. “We used our unrivalled experience of retail workforce planning and solutions to deliver the project M&S wanted, which is sure to be the foundation for a transformation in resource management.

“Throughout the project, we made sure we achieved great engagement with staff, managers and all stakeholders to ensure the best possible outcome.”

The project has given M&S a watertight business case for an automated solution that plans each day down to 15-minute intervals, freeing managers from the time-consuming complex activity associated with the existing weekly-based solution. As a result, staff and managers will be able to concentrate on customer service right across the company.

REPL Group specialises in the provision of supply chain, workforce management, point-of-sale, in-store digital, employee-enablement and forecasting technology and consulting to some of the biggest names in retail.