River Island extends home delivery contract on clothing and accessories with Hermes


River Island has awarded a contract extension to Hermes for the provision of home delivery for clothes, shoes and accessories ordered online. Under the agreement, Hermes will operate as an approved partner for the retailer’s standard delivery service handling significant volumes of packages a year.

Parcels will be collected on a daily basis from River Island’s distribution centre in Milton Keynes and transferred to Hermes’ national hub in Nuneaton for processing and sorting. From there, items will be distributed to the depot network and circulated to 9,500 lifestyle couriers for the final delivery. The solution will use Hermes’ two-day delivery service that is available to addresses nationwide.

Martin Goldstein, head of purchasing at River Island, said: “We work with a number of key partners to provide a high-quality range of delivery options for customers in the UK. We look forward to continuing our relationship with Hermes and developing it moving forward.”

Gary Winter, sales & marketing director at Hermes, said: “We are now handling more than 180m collections and deliveries on behalf of over 120 high street, catalogue and online retailers in the UK. This latest agreement with River Island underlines the strong and established relationship we have with leading retailers based on our ability to provide a flexible and effective delivery solution that meets precise needs.”