Royal Mail has launched Click & Drop, a new online postage and label solution to make it easier for eBay sellers to ship parcels using Royal Mail.
This is part of Royal Mail’s programme of investment in IT to support customers, making it easier for them to do business with the company.
The new solution allows eBay sellers to integrate their accounts, enabling them to easily buy and print postage labels at the click
of a button, without the need for manually inputting the address of each individual buyer. The online service will also
automatically check the delivery postcode to limit the risk of a misdelivery.
Extended payment options
Royal Mail has also extended the payment options for those using the new solution. Customers now have the flexibility of paying using their PayPal account as well as debit or credit cards. By extending payment options, marketplace sellers have the option of covering the cost of their postage using the proceeds generated from their marketplace sales, if the same account is used.
Customers using the new online service will have access to Royal Mail’s domestic parcel services. They will also be able to offer customers a choice of delivery options including 1st and 2nd Class, Special Delivery Guaranteed by 1pm, Signed For 1st and 2nd Class.
Customers wishing to send items abroad or use Parcelforce Worldwide services will be able to do so later in the year as new capabilities are developed. eBay high volume sellers who have business accounts with Royal Mail will also be able to access their accounts online later in the year.
Users can continue to post their items in a postbox or drop off at one of 11,500 Post Office® branches nationwide, depending on the service selected.
This is the next step in Royal Mail’s commitment to introduce new easy to use online shipping tools for customers of all sizes.
The new service comes as Royal Mail research reveals one in four (24 per cent) UK SME online e-retailers plans to start using online marketplaces to increase sales in 2015.
Royal Mail’s annual tracker study into the expectations and challenges facing UK SME online retailers revealed the sector is in positive mood with seven in ten businesses expecting sales to increase in 2015.
Last year, Royal Mail introduced a new Shipping and Tracking Application Programming Interface (API) for account customers sending more than 1000 parcels a year, to allow them to integrate their systems with that of Royal Mail’s.
Royal Mail also announced it is to make its Local Collect ‘click and collect’ service with Post Offices available to the 20,000 SME customers that it has contracts with.
Nick Landon, managing director of Royal Mail Parcels, said: “Royal Mail is very pleased to introduce Click & Drop, our new parcels online postage solution for eBay sellers. This is part of Royal Mail’s programme of investment in IT to support customers and make it easier for them to do business with us. The new solution allows eBay sellers to integrate their accounts, enabling them to manage their orders more easily.”