Royal Mail secures one-year contract with Joules to handle its customer deliveries


Royal Mail has secured a one-year contract with Joules to handle its customer deliveries. Royal Mail will deliver to Joules’ customers across the UK using its Tracked 24 and Tracked 48 services.

Royal Mail has recently extended late acceptance times at its national distribution centre, Northampton, and now accepts parcels up to 23.30 for next-day delivery with its Tracked 24 service and in two days with Tracked 48. The later acceptance time was key to Royal Mail being selected as Joules’ delivery partner. Customers are able to place online orders with Joules until 20.00 for delivery by Royal Mail the next working day.

Since it was established by Tom Joule over 25 years ago, Joules has become one of Britain’s best-loved lifestyle brands, with outstanding customer service at its heart. The company will use Royal Mail’s detailed reporting suite to enable its team to deliver on its customer service promise. The reporting offered with Royal Mail Tracked products is powered by Royal Mail’s ongoing investment in barcoding and tracking technology.

Crissy Wisdom Chew, Joules transport manager, said: “Joules is a favourite time-off brand for families all over the UK. Time is at a premium for many, so it’s really important that our customers trust that we can consistently deliver on speed and convenience. Our partnership with Royal Mail will enable us to do this.”

Nick Landon, managing director Royal Mail Parcels, said: “We are delighted that Joules has become one of the first brands to fully make use of the later acceptance times at our national distribution centre. We take customer service just as seriously as Joules, and as their chosen delivery partner we are committed to delivering their brand promise on their behalf.”