Scotmid, which incorporates 188 convenience stores and 87 Semichem health & beauty stores across Scotland, Northern Ireland and the North of England and has over 4,000 staff, has announced an extension to its partnership with PayPoint.
The deal will see the continuation of PayPoint services across 211 Scotmid, Lakes & Dales and Semichem stores. A major benefit is the provision of PayPoint’s Cash Out service, which enables payments to be made to vulnerable people. During the last three months of the pandemic, more than 44,000 Cash Out payments have been processed through Scotmid stores. This has helped provide customers with access to emergency funds to a total value of £1.5m.
Scotmid has also recently taken customer service and operational efficiency further by using PayPoint’s Collect+ Store Scan app in their stores. It is the first multiple retailer to use the app across their handheld devices, allowing parcels to be processed anywhere in store.
With more than half of PayPoint transactions taking place outside of office hours, communities served by Scotmid can continue to access payment and parcel services at a time of their choosing to fit with their busy lives, including Ridacard payments for Lothian Buses and payments for more than 20 Scottish Councils.
Danny Vant, client services director at PayPoint, said: “We are delighted to have the opportunity to support another regional Co-operative Society and help transform convenience services across Scotland, Northern Ireland and the North of England. Scotmid’s trading area means PayPoint will be helping a significant portion of the population to shop and pay their bills, all in the same place, using the latest and best retail technology.”
Gavin Randell, Retail Operations Director at Scotmid said: “We have a well established relationship with PayPoint, spanning nearly two decades. The extension of this partnership will enable us to continue offering a flexible and valuable service to the communities we serve, and integration of the PPoS system will help our store teams improve their operations even further.”