Scottish retail jeweller, Chisholm Hunter, sparkles after record year

Scottish jeweller and diamond retailer Chisholm Hunter achieved a record turnover last year with growth of almost 19%, according to the company’s most recent financial results.

With a portfolio of 24 stores across the UK, as well as a rapidly expanding eCommerce platform, the luxury jeweller achieved a combined revenue of £29.6m in the financial year ending March 2015, rising from £24.9m in the previous year. The business generated pre-tax profits of £3.5m in 2015, up from £2.7m the previous year.

Employee levels have also continued to increase, rising from 161 in 2013 to 221 in the financial year ending March 2015. This is a result of significant expansion in the company’s retail estate across the UK, with four new store openings in 2014, as well as growth in the Glasgow-based Support Centre, which has doubled in size in the past 12 months.

Chisholm Hunter’s heritage dates back to 1857, when a store of ‘10,000 Wonders’ opened its Victorian doors on Chisholm Street in Glasgow.

Harry Brown, managing director and the company’s gemmologist, acquired the Chisholm Hunter brand and heritage in 1989.  Since then, he has grown the company to become a key player in the UK jewellery business.

Brown said: “Our continued success as a business is testament to the hard work and dedication of our team and their unwavering focus on the customer.

“We have a strong employee retention performance which is attributed to guiding principles of continued investment in training and commitment to supporting self-development.

“In this year alone we’ve doubled spend on training with the launch of a state-of-the-art training suite, where we deliver a range of high quality programmes including the industry gold standard qualification, Jewellery Education and Training, from the National Association of Goldsmiths.

“Our mission is about creating everlasting memories with an exceptional customer experience. We aim to be ‘A Cut Above’ and this ethos is embodied at all levels of our business as we recognise how fortunate we are to be able to share so many of the special moments in our customers’ lives.

“We’re continuously looking for expansion opportunities in both our existing estate and new locations. The stores are increasingly supported by our website, in which we invested significantly last year, to expand its capabilities and to capitalise on its potential as a key growth channel for the business.”

First and foremost a diamond merchant focusing on high quality gems, Chisholm Hunter today represents some of the world’s leading premium Swiss timepiece brands and the very best luxury diamond jewellery.

The recent launch of a dedicated watch and jewellery workshop in the Support Centre has enabled Chisholm Hunter to invest in highly skilled apprentices working to SWATCH accredited standards.

The award winning jeweller is consistently recognised as a leader within the industry.

The company was awarded ‘Multiple Retailer of the Year’ for the last three consecutive years by the UK Watch and Jewellery Awards and was included in the ‘1000 Companies to Inspire Britain’, selected by the London Stock Exchange in March 2015. Most recently Chisholm Hunter was shortlisted in the Scottish SME of the Year category in the Scottish Business Awards 2015.