SMEs in retail industry say banks ‘let them down’ when it comes to cross-border currency transfers


SMEs in the retail industry with their sights set on international expansion – some of the UK’s next mini-multinationals – are being hindered by poor service, unclear fees and a lack of appropriate products when using banks for international currency transfers, according the latest research by currency experts, World First.

The survey of over 1,000 senior decision makers at UK SMEs currently trading internationally found of those in the retail sector and using a bank for their currency transfers, 44% felt their bank did not understand their FX needs. Furthermore, 59% of SMEs using a bank admitted to not understanding the charges applied to their international currency transfers, whilst over half (52) stated that their bank fails to offer them a full range of appropriate products to help them manage their FX needs.

Additionally, two fifths (41%) said they did not think their bank acted in their best interests when managing their FX needs.

The research also highlighted the global ambitions of many retail focused SMEs with 84% stating that international expansion was one of the best ways to grow their business. The chasm between the international ambitions of SMEs and the suitability of banks to serve their FX needs – one of the most important factors in any business looking to grow internationally – is clearly a cause for concern. This is particularly true considering UK SMEs make a total of £78bn in international transfers annually.

Despite such obvious dissatisfaction, 58% of SMEs in the retail industry still use a bank for their international currency needs, with half of these saying that they simply use the same bank that they have their business’ current account with. However, 64% of businesses also said that they would switch to an alternative if they knew of a credible provider.

Jonathan Quin, CEO of World First, said: ““SMEs, the engine room of our economy, are telling us that they are not being served well by the banks when it comes to fulfilling their foreign currency needs. If we want UK businesses to achieve their potential, particularly those in the scale up phase and eyeing up international expansion, then we need to break down as many barriers for them as possible. More than half of businesses in our survey say that they have struggled to expand internationally and even if 1% of this is due to a lack of support from their FX provider, then this is simply too many.”

“UK SMEs collectively transfer around £78bn a year, so there is now a huge responsibility on the industry and policy makers to better educate businesses on the benefits of a well-managed currency strategy. Not only can a currency strategy offer certainty and security in what is likely to be a volatile year in currency markets, there are also significant cost savings to be had. For instance, if all the UK’s SMEs saved just 1% on their annual FX bill, this would amount to a whopping £780m in total savings.”

The World First SME findings chime with a recent report by consumer watchdog, Which?, that highlighted how consumers are also being charged high fees when using a bank to transfer money abroad. When comparing costs, eight banks made up the bottom of the list as most expensive, with alternative providers coming top – offering the cheapest rates.