Wincor Nixdorf, a leading retail and banking IT solutions provider, has been selected by SuperGroup, the UK fashion retailer, to provide an IT managed service to support its existing stores in the UK and six other European countries, as well as supporting future expansion throughout Europe. Under the terms of this contract, Wincor Nixdorf will provide dedicated first level help desk support and hardware maintenance availability services for SuperGroup’s entire store IT infrastructure to improve uptime and enhance the customer experience.
SuperGroup awarded this contract to Wincor Nixdorf because of its true multi-lingual capability, its ability to provide a standard service delivery model internationally, and its solution model that demonstrates a real end-to-end capability whilst being commercially attractive. It also recognised Wincor Nixdorf’s world class team and its ability to provide scalable solutions so that it can support SuperGroup as its store network grows.
Keith Riley, IT director at SuperGroup, said: “When we started the RFP process, we wanted to find a supplier that could deliver a consistent service across multiple countries and Wincor Nixdorf clearly demonstrated its capability in this area. Thanks to its global processes, we are confident that Wincor Nixdorf will deliver a seamless experience in all the countries that we operate in which is crucial as we want our customers to have a consistent experience no matter where they are shopping. Aside from this, we were also impressed by Wincor Nixdorf’s proven track record in delivering high availability to its existing customers, its ability to scale its solution to meet our changing needs, and the expertise shown by the entire team throughout the RFP process.”
Neil Hooper, business systems manager at SuperGroup, said “Wincor Nixdorf has a proven track record of delivering great service to retailers across the globe. This was apparent during the RFP process and given our global expansion, we needed a supplier who was able to deal with the demanding needs from our retailers and the different cultures. I am confident we will forge a great partnership with Wincor Nixdorf.”
Paul Fisher, managing director, services at Wincor Nixdorf, said: “We are delighted that SuperGroup has selected us to provide Managed Services in seven countries. We have the processes, the team and the expertise to ensure high availability throughout Europe so that SuperGroup can leave the IT to us and focus on its customers. Thanks to our proven availability services, we will ensure high uptime of checkouts to provide maximum revenue opportunities for SuperGroup and, importantly, to ensure that customers get a seamless experience during the payment process.”