Symphony RetailAI names Chris Koziol CEO


Symphony RetailAI, a leading global provider of AI-powered platforms and solutions for merchandising, marketing and supply chain solutions for retailers and CPG manufacturers, has announced the appointment of Chris Koziol as CEO and a member of the company’s board of directors. Dr. Pallab Chatterjee, who previously served as CEO, has retired after a long career in technology, including several years at Symphony Technology Group.

Koziol has an extensive background in retail and enterprise software and brings with him over 35 years of executive experience and success in the software technology sector, including 20 years in CEO, president and chief operating officer positions for mid-size and billion-dollar businesses. He most recently served as president and CEO of Aspect Software where he helped reposition the company as a $330M cloud-based software company. Prior to that, Koziol was COO of JDA Software and was instrumental in JDA’s rapid growth during his tenure, presiding over its expansion into supply chain optimisation and planning solutions through a combination of acquisitions and organic growth.

“I’m very appreciative of Pallab’s many contributions to Symphony RetailAI,” said Dr. Romesh Wadhwani, founder, chairman and CEO, SymphonyAI Group. “He has been a key driving force behind Symphony RetailAI’s innovation strategy and in launching our Customer Promise to deliver the highest value to clients in the fastest amount of time, at the lowest total cost of ownership. The transition has been very smooth and Chris will be building on these initiatives to drive accelerated customer success and business growth.” 

“It is clear to me that those retailers and CPG manufacturers that embrace intelligent data-driven insights can differentiate and improve revenue growth and profitability,” said Mr Koziol. “I am impressed with the deep domain expertise and revolutionary AI-driven innovation that Symphony RetailAI has to offer to a remarkable global customer base that we have the honour to serve.I am excited and look forward to leading our world-class team in being focused on helping our customers succeed in a very competitive marketplace.”

Koziol will join the board of Symphony RetailAI and Dr Wadhwani will continue as chairman of Symphony RetailAI.