Worldpay, a global leader in payment processing, risk and alternative payments, and Syntec, a leading cloud call centre management service provider, have agreed a global partnership which will enable businesses to accept telephone card payments securely without compromising end-user experience. The joint offering has already been deployed by Miele, a leading premium domestic and commercial appliances manufacturer.
CardEasy ‘keypad payment by phone’ reduces business operating costs by enabling phone card payment acceptance without the sensitive card information being visible to call centre agents, or audible via call recordings. The customer enters their card numbers using their phone keypad and the information is sent via the CardEasy system to Worldpay for secure payment processing.
The card details bypass the sales agent, providing customers with peace of mind and allowing businesses to remain PCI DSS-compliant when taking card payments by phone.
Paul Aram, IT manager at Miele, said: “Miele selected Syntec’s pioneering, hosted CardEasy system integrated with Worldpay, to maintain customer service whilst de-scoping us from large sections of PCI DSS regulations which otherwise require significant cost and effort to satisfy”.
Kevin Dallas, chief product and marketing officer, Worldpay eCommerce, said: “Worldpay is a recognised leader in security and risk. Our joint proposition with Syntec offers a secure transaction service while removing the need for call centres to have onerous annual PCI audits. Worldpay’s secure gateways can process more than 200 transactions per second, meaning Syntec customers will experience a seamless experience throughout the transaction process.”
Simon Beeching, business development director at Syntec, said: “We are delighted to have been selected by Miele for the CardEasy system and integration with our other contact centre management systems. Combined with Worldpay’s proven international experience in payment processing, we are able to facilitate our client’s needs for secure phone payments via our cloud-based system, as well as scale up the service as we continue to grow globally.”