![In my opinion: connected customers swap channels and devices to get what they want, [24]7 survey shows](https://www.retailtimes.co.uk/wp-content/uploads/2012/12/247-logo.png "In my opinion: connected customers swap channels and devices to get what they want, [24]7 survey shows"){kind=logo}
Nick Mitchell, managing director, EMEA, at customer engagement company [24]7, reveals the results of the company’s survey into the shopping habits of global consumers Increasingly people’s complex lives are lived in both the real and the virtual worlds and, as technologies also start to
Argos is helping online customers make choices about what products are best for them by offering live chat assistance powered by predictive analytics as they shop online. Working in partnership with intuitive customer experience firm [24]7, the approach is driven by [24]7’s
[24]7 has announced the strategic acquisition of IntelliResponse, a provider of digital self-service technology solutions for the enterprise. IntelliResponse is an industry leader in virtual agent and self-service technology and has 160 customers and over 450 global deployments in financial services,
![Intelligent chat is increasingly favoured by consumers, new [24]7 research shows](https://www.retailtimes.co.uk/wp-content/uploads/2012/07/247-logo2.png "Intelligent chat is increasingly favoured by consumers, new [24]7 research shows"){kind=logo}
Intelligent chat led the way in recent research regarding consumer preferences when interacting with a brand’s customer service team, with one in five consumers saying that having a query resolved would make them more loyal to a brand. One in
Online retailers are failing to provide shoppers with the required customer support, according to research findings launched today by intuitive customer experience company [24]7. This was one of the main issues identified when people bought online, with 22% saying a lack of customer
![One in three consumers have made purchases elsewhere after receiving bad service online, [24]7 reports](https://www.retailtimes.co.uk/wp-content/uploads/2014/01/image0015-300x176.jpg "One in three consumers have made purchases elsewhere after receiving bad service online, [24]7 reports")
The customer experience in online retailing is not meeting consumer expectations, according to new research conducted by the intuitive customer experience company, [24]7. More than one in three respondents admitted they had bought a product elsewhere as a result of bad customer service received
[24]7, the intuitive customer experience company, has acquired Shopalize, a comprehensive social commerce platform specialising in social sharing and social referral solutions. With its predictive experience platform, [24]7 leverages big data and predictive analytics to better understand customers and improve customer service
Mike Hughes, managing director for European operations at [24]7, explains how his company works with retailers to deliver a personalised live chat customer experience [24]7 has a rich heritage in working with retailers to deliver the right customer experience across
Consumer experience company, [24]7, is launching a live chat solution that combines prediction and real-time decisioning with big data analytics. According to the company, [24]7 Assist has been chosen by global industry leaders in the retail, technology, telecommunications and financial
UK consumers are now willing to take action when faced with poor customer service, according to new research released today (7 December 2012) by intuitive consumer experience company [24]7. More than one-third of consumers have switched suppliers as a result of
![In my opinion: big data can address retailer customer service, says [24]7](https://www.retailtimes.co.uk/wp-content/uploads/2012/07/247-logo3.png "In my opinion: big data can address retailer customer service, says [24]7"){kind=logo}
Mike Hughes, managing director for European operations at intuitive consumer experience firm [24]7, explains why retail customer service needs to up its game and how it can use technology to do so Ask the average consumer what they think
