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In my opinion: connected customers swap channels and devices to get what they want, [24]7 survey shows

In my opinion: connected customers swap channels and devices to get what they want, [24]7 survey shows

Nick Mitchell, managing director, EMEA, at customer engagement company [24]7, reveals the results of the company’s survey into the shopping habits of global consumers Increasingly people’s complex lives are lived in both the real and the virtual worlds and, as technologies also start to

20/10/2015 | In my opinion, Opinion Time | Read More
Argos uses predictive live chat technology to help customers get the information they need to shop online

Argos uses predictive live chat technology to help customers get the information they need to shop online

Argos is helping online customers make choices about what products are best for them by offering live chat assistance powered by predictive analytics as they shop online. Working in partnership with intuitive customer experience firm [24]7, the approach is driven by [24]7’s

24/03/2015 | Retail News, Retail Technology, Retailer News | Read More

[24]7 acquires IntelliResponse to complete suite of self-service and assisted service offerings

[24]7 has announced the strategic acquisition of IntelliResponse, a provider of digital self-service technology solutions for the enterprise. IntelliResponse is an industry leader in virtual agent and self-service technology and has 160 customers and over 450 global deployments in financial services,

11/11/2014 | Retail News, Retail Technology, Retailer News | Read More
Intelligent chat is increasingly favoured by consumers, new [24]7 research shows

Intelligent chat is increasingly favoured by consumers, new [24]7 research shows

Intelligent chat led the way in recent research regarding consumer preferences when interacting with a brand’s customer service team, with one in five consumers saying that having a query resolved would make them more loyal to a brand. One in

26/09/2014 | Data Time, Research | Read More
New [24]7 research reveals that online retailers are lacking in customer support

New [24]7 research reveals that online retailers are lacking in customer support

Online retailers are failing to provide shoppers with the required customer support, according to research findings launched today by intuitive customer experience company [24]7. This was one of the main issues identified when people bought online, with 22% saying a lack of customer

14/03/2014 | Data Time | Read More
One in three consumers have made purchases elsewhere after receiving bad service online, [24]7 reports

One in three consumers have made purchases elsewhere after receiving bad service online, [24]7 reports

The customer experience in online retailing is not meeting consumer expectations, according to new research conducted by the intuitive customer experience company, [24]7. More than one in three respondents admitted they had bought a product elsewhere as a result of bad customer service received

30/01/2014 | Data Time, Research | Read More
[24]7 set to enhance customer service with purchase of social referral solutions

[24]7 set to enhance customer service with purchase of social referral solutions

[24]7, the intuitive customer experience company, has acquired Shopalize, a comprehensive social commerce platform specialising in social sharing and social referral solutions. With its predictive experience platform, [24]7 leverages big data and predictive analytics to better understand customers and improve customer service

14/05/2013 | Retail News, Retail Technology, Services Time | Read More
Why it works: [24]7’s live chat solution is based on big data and real-time analytics

Why it works: [24]7’s live chat solution is based on big data and real-time analytics

Mike Hughes, managing director for European operations at [24]7, explains how his company works with retailers to deliver a personalised live chat customer experience [24]7 has a rich heritage in working with retailers to deliver the right customer experience across

05/03/2013 | Comment, Opinion Time, Why it works | Read More
Consumer experience company, [24]7, launches predictive, live chat solution

Consumer experience company, [24]7, launches predictive, live chat solution

Consumer experience company, [24]7, is launching a live chat solution that combines prediction and real-time decisioning with big data analytics. According to the company, [24]7 Assist has been chosen by global industry leaders in the retail, technology, telecommunications and financial

22/01/2013 | Retail News | Read More
One third of customers will leave a supplier for bad service, [24]7 survey finds

One third of customers will leave a supplier for bad service, [24]7 survey finds

UK consumers are now willing to take action when faced with poor customer service, according to new research released today (7 December 2012) by intuitive consumer experience company [24]7. More than one-third of consumers have switched suppliers as a result of

07/12/2012 | Retail News | Read More
In my opinion: big data can address retailer customer service, says [24]7

In my opinion: big data can address retailer customer service, says [24]7

Mike Hughes, managing director for European operations at intuitive consumer experience firm [24]7, explains why retail customer service needs to up its game and how it can use technology to do so    Ask the average consumer what they think

31/07/2012 | Comment, In my opinion, Opinion Time | Read More

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