Amazon has overtaken Wal-Mart to become the world’s most valuable retail brand in the eighth annual Millward Brown Optimor BrandZ Top 100 Most Valuable Global Brands study. The e-tailer grew its brand value by +34% to reach $45.7bn, and has risen four
Over a third (38%) of people who shop online in the UK have bought beauty and personal care products via the internet in the last 12 months, according to research by global strategy consultancy AT Kearney. It claims this percentage is
Retailers continue to improve their customer service, strengthening their position at the top of the latest UK Customer Satisfaction Index (UKCSI). The UKCSI is the national measure of customer satisfaction, from the Institute of Customer Service (ICS), which gauges
Kantar Worldpanel claims £300m will be wiped off the UK home entertainment market if HMV disappears entirely from the high street. Craig Armer, consumer analyst at Kantar Worldpanel, said: ““If HMV were to close completely, we expect the entertainment market
Jon Worley, director of customer interactions at payment solutions specialist, The Logic Group, predicts the key retail technology trends for 2013 2012 has been a tough year for the high street, with retailers struggling to drive sales and many high street
Convenience of online shopping and a retailer’s website functionality are key motivations for the adoption of online grocery shopping by consumers, according to Kantar Media Compete’s Online Shopper Intelligence Report, released today (30 November 2012). One fifth of the UK internet
Online retailers are preparing for strong spending as the Christmas shopping peak approaches, with consumers forecast to spend £4.6bn online over the two weeks commencing 3 and 10 December 2012, according to IMRG and Capgemini. Just under a billion of that figure
CollectPlus, the company that provides a parcel delivery and returns service through convenience stores, supermarkets and garages, reports it has now signed up 5,000 stores in its network. According to the company, 87% of the UK’s online shoppers are within
FMCG will be a fundamental building block of Amazon’s future customer proposition, according to its VP Ajay Kavan. Speaking at the 2012 IGD Convention Kavan said Amazon aims to offer everything a customer is looking to find and buy on
More than two thirds (69%) of top retailers are using online sales or support chat as a customer service channel, according to a new whitepaper by contact centre specialist, TELUS International, in partnership with Kenna LLC. The paper, Live Chat Market Adoption –
Consumers want the same customer experience from online and offline shopping and retailers must deliver by ensuring their data strategy is in tune in order to provide a personalised shopping experience, says Martin Philpott, head of retail at information management services consultant, IMGROUP
July 2012 has been another busy month in ChannelAdvisor’s UK Facebook Commerce Index (FBCI), with an additional 1.2m fans being added to the Top 25 table alone. The company said it saw some dramatic movement once again in its Top
The retail industry remains the strongest performing sector for customer service, with internet retailers stealing a march on their high street competitors, according to the latest UK Customer Satisfaction Index (UKCSI)by the Institute of Consumer Service (ICS). Online fashion retailer,
Jubilee celebrations helped drive retailer fan bases in May 2012, according to ChannelAdvisor’s latest UK Facebook Commerce Index. Amazon recorded a 14% increase in fans, chasing Marks & Spencer and Tesco; which rank second and first respectively in May’s Top
Tesco Direct and Amazon Marketplace are starting selling Mamas & Papas’ nursery and baby equipment range, excluding clothing, this month (June 2012). According to Mamas & Papas, the move is a continuation of its e-commerce strategy to open up new online
Retail brands need to be present anywhere and everywhere on the path to purchase if they are to thrive in 2012, according to the seventh annual BrandZ Top 100 Most Valuable Global Brands study. Top retail brand Wal-Mart has successfully addressed the
Amazon and Asos will be on the high street in eight years’ time, according to a leading commercial property firm. Commenting on figures released today by property performance analyst, Investment Property Databank (IPD), which found shopping centres were 38.4% below
Siobhán Géhin, associate partner at global management consultancy, Kurt Salmon, considers the prospects for Tesco’s new online marketplace, which will open its website to third-party retailers, and compares it with Amazon across four key criteria “Since Amazon launched its Marketplace on
Angus McCarey, eBay’s UK retail director, will join the key note speaker line up for the 2012 Catalyst Europe Conference, organised by e-commerce platform provider, ChannelAdvisor. The company will also be a platinum sponsor at this year’s event, which is taking
David Martin, co-managing partner at the London retail design and branding agency, M Worldwide, believes e-tailers are poised to lead the resurgence in UK high streets High street occupancy levels are at an all-time low, internet shopping is increasing exponentially,
In his regular column for Retail Times, Simon Chinn, lead consultant at retail research agency, Conlumino, reports on the seasonal opportunity for pop-up stores Throughout last year, QR codes – those little barcodes of black and white squares that you
Amazon has overtaken HMV to become the UK’s number one home entertainment retailer for the first time, according to new figures from Kantar Worldpanel for the 12 weeks to 25 December 2011. They show Amazon has grown its share of
Ann Summers CEO, Jacqueline Gold, will deliver a keynote speech at the 2012 Catalyst Europe Conference, organised by e-commerce platform provider, ChannelAdvisor. The two-day event takes place in London, 28-29 May 2012. According to ChannelAdvisor, it will feature representatives from
Google, Amazon and Marks & Spencer are the most highly-rated brands by UK consumers for the second year running, according to the latest YouGov BrandIndex league table. YouGov’s BrandIndex measures how consumers perceive brands on a daily basis in terms
Stewart Hunter, group operational performance officer at mobile marketing agency Somo, argues retailers need to embrace m-commerce but risk missing out on sales with ineffective apps Mobile commerce, or m-commerce, is fast becoming the hottest trend in retail as almost
