Artificial Intelligence (AI) has gone mainstream when it comes to customer interactions, according to a new report from the Capgemini Research Institute. More than half of customers (54%) have daily AI-enabled interactions with organizations – a significant increase from the
A new report from the Capgemini Research Institute examines the impact sustainability has on consumer purchasing patterns and how well consumer product and retail (CPR) organizations understand consumer expectations. The report, “Consumer Products and Retail: How sustainability is fundamentally changing
As Britain’s high street sprung to life this week and non-essential retailers opened their doors for the first time in three months, a very different picture is emerging for retailers across the board as they adjust to the new normal.
As automation technology continues to mature, it is becoming increasingly a point of competitive advantage, with consumers responding positively to the improved convenience that it can deliver. However, in order to capitalise on this trend, retailers will need to prioritise
A new study from the Capgemini Research Institute has dispelled some of the mystique around AI’s value to retail businesses and revealed a path to tangible growth opportunities. Capgemini calculates a $300 billion+ opportunity for those retail companies that
UK online retail sales were up strongly again during June this year, as the hot weather and start of the FIFA World Cup spurred a 16.9% year-on-year (YoY) growth of retail sales, according to the latest IMRG Capgemini e-Retail Sales
Capgemini’s Digital Transformation Institute has today released a new report titled, “Conversational Commerce: Why Consumers Are Embracing Voice Assistants in Their Lives,” which highlights how consumers are using voice assistants and the opportunities this creates for businesses to connect with
Capgemini, a global leader in consulting, technology and outsourcing services, has announced a new £15 million agreement with House of Fraser, the UK and Ireland’s premium department store. The three-year deal will place Capgemini at the heart of the retailer’s
The latest report from Capgemini Consulting and the MIT Initiative on the Digital Economy (IDE) outlines the emergence of a new approach to customer experience management defined by the concept of Collaborative Exchanges (CX). Based on nearly two years of
Capgemini, a global leader in consulting, technology and outsourcing services, has announced that it is collaborating with BSH Hausgeräte GmbH, a leading global manufacturer of home appliances, to enhance the company’s IT architecture, maintenance and development services. The project will
New research out from CapGemini revealed that a third of consumers surveyed would rather wash dishes than go shopping. Before you dismiss their responses as possibly being a bit sarcastic, consider this: washing dishes can be a tedious chore, but
Loyalty, IoT, biometrics and AR and VR are top retail trends for 2017, says Capgemini
The UK’s young people are very digitally savvy, however, they don’t know how to use their digital skills for work purposes, according to 47% of senior decision makers surveyed in a YouGov online poll commissioned by Capgemini UK, one of
The Consumer Goods Forum (CGF) and Capgemini today published results from their new report “Rethinking the Value Chain: New Realities in Collaborative Business.” The report identifies future trends in the consumer products and retail (CPR) sector and concludes that traditional
Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, today announced that it has implemented a new equipment and supply online ordering system for Domino’s Pizza franchisees. The new system is built on the NetSuite SuiteCommerce
Blue Yonder, the leading platform provider of predictive applications in the European market and Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, have intensified their collaboration with respect to the Internet of Things and developed a
The shift toward using mobile devices for shopping online continues, with 40% of UK online retail sales in Q4 2014/15 (November– January) completed through tablets and smartphones, according to the latest research from IMRG and Capgemini. This figure is up from 37%
A global report by Capgemini reveals consumers consider social media a less important part of their customer journey – from awareness, through to post-sale activity – compared to two years ago, suggesting that the social media hype in the consumer goods
High street/multi-channel retailers with a physical store presence delivered stronger growth in m-commerce sales during the first half of 2014 compared with their online-only counterparts, according to the latest research by IMRG and Capgemini. The multi-channel merchants recorded 79% year-on-year
Over a third of all online sales are now made on a mobile device (smartphones and tablets) as m-commerce continues to increase its share of the UK e-retail market, according to the latest results from the IMRG Capgemini Quarterly Benchmarking.
Shoppers are expected to spend £2.9bn through mobile devices (smartphones and tablets) on UK retail sites this December, according to new data from IMRG and Capgemini, twice as much as the £1.45bn spent over the same period in 2012. This follows
New figures from IMRG and Capgemini reveal a tipping point has been reached in online retail as the digitisation of the consumer has resulted in all online growth now coming from sales via mobile devices (smartphones and tablets). For the first time,
The percentage of online sales completed through a mobile device (smartphones and tablets) has doubled in the space of a year according to figures from IMRG and Capgemini, illustrating just how quickly the popularity of using mobile devices for online
Order fulfillment processes are becoming more intricate and inventory management and delivery performance is slipping, according to a global supply chain and logistics management study by Capgemini and Oracle. Their study, From Customer Orders through Fulfillment: Challenges in Manufacturing, High Tech,
Developing countries are leapfrogging mature markets in their consumption of new channels and digital shoppers across all countries predict physical stores will evolve to become showrooms. Those are the key findings of a new global report by Capgemini examining the
