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Capgemini Research Institute: UK leads global surge in AI implementation in retail

A new study from the Capgemini Research Institute has dispelled some of the mystique around AI’s value to retail businesses and revealed a path to tangible growth opportunities. Capgemini calculates a $300 billion+ opportunity for those retail companies that

17/12/2018 | Retail News | Read More

Capgemini: online retail growth stays strong in June as World Cup fever hits UK

UK online retail sales were up strongly again during June this year, as the hot weather and start of the FIFA World Cup spurred a 16.9% year-on-year (YoY) growth of retail sales, according to the latest IMRG Capgemini e-Retail Sales

23/07/2018 | Data Time, Online retailers, Research, Retail News | Read More

Voice assistants set to revolutionize commerce and lead consumer interaction, Capgemini finds

Capgemini’s Digital Transformation Institute has today released a new report titled, “Conversational Commerce: Why Consumers Are Embracing Voice Assistants in Their Lives,” which highlights how consumers are using voice assistants and the opportunities this creates for businesses to connect with

11/01/2018 | Data Time, Research | Read More

House of Fraser shops for IT innovation with Capgemini

Capgemini, a global leader in consulting, technology and outsourcing services, has announced a new £15 million agreement with House of Fraser, the UK and Ireland’s premium department store. The three-year deal will place Capgemini at the heart of the retailer’s

27/06/2017 | Retail News, Retail Technology, Retailer News | Read More

Capgemini and MIT report defines new era of collaborative customer exchanges

The latest report from Capgemini Consulting and the MIT Initiative on the Digital Economy (IDE) outlines the emergence of a new approach to customer experience management defined by the concept of Collaborative Exchanges (CX). Based on nearly two years of

30/05/2017 | Data Time, Reports | Read More

Capgemini supports home appliance manufacturer BSH on its digital transformation journey

Capgemini, a global leader in consulting, technology and outsourcing services, has announced that it is collaborating with BSH Hausgeräte GmbH, a leading global manufacturer of home appliances, to enhance the company’s IT architecture, maintenance and development services. The project will

15/05/2017 | Retail News, Retail Technology, Retailer News | Read More
In my opinion: move from survival mode to immersive retail experiences, says Prism Skylabs

In my opinion: move from survival mode to immersive retail experiences, says Prism Skylabs

New research out from CapGemini revealed that a third of consumers surveyed would rather wash dishes than go shopping. Before you dismiss their responses as possibly being a bit sarcastic, consider this: washing dishes can be a tedious chore, but

24/04/2017 | In my opinion, Opinion Time | Read More

Loyalty, IoT, biometrics, AR and VR are top retail trends for 2017, says Capgemini

Loyalty, IoT, biometrics and AR and VR are top retail trends for 2017, says Capgemini

21/12/2016 | Comment, Opinion Time | Read More

Inadequate digital skills putting young people at risk of missing dream job, Capgemini UK poll shows

The UK’s young people are very digitally savvy, however, they don’t know how to use their digital skills for work purposes, according to 47% of senior decision makers surveyed in a YouGov online poll commissioned by Capgemini UK, one of

11/02/2016 | Data Time, Research | Read More

New consumer goods and retail industry study reveals need to rethink the value chain

The Consumer Goods Forum (CGF) and Capgemini today published results from their new report “Rethinking the Value Chain: New Realities in Collaborative Business.” The report identifies future trends in the consumer products and retail (CPR) sector and concludes that traditional

14/12/2015 | Retail News | Read More

Capgemini helps Domino’s streamline online ordering for franchisees

Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, today announced that it has implemented a new equipment and supply online ordering system for Domino’s Pizza franchisees. The new system is built on the NetSuite SuiteCommerce

06/05/2015 | Food-to-go retailers, Retail News, Retail Technology, Retailer News | Read More

Blue Yonder and Capgemini launch new M2M/loT platform to automate business processes

Blue Yonder, the leading platform provider of predictive applications in the European market and Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, have intensified their collaboration with respect to the Internet of Things and developed a

24/03/2015 | Retail Technology | Read More
Mobile accounts for 40% of all online retail sales, IMRG and Capgemini reveal

Mobile accounts for 40% of all online retail sales, IMRG and Capgemini reveal

The shift toward using mobile devices for shopping online continues, with 40% of UK online retail sales in Q4 2014/15 (November– January) completed through tablets and smartphones, according to the latest research from IMRG and Capgemini. This figure is up from 37%

26/02/2015 | Data Time, Research | Read More

New Capgemini report casts doubt over role of social media in shopper journeys

A global report by Capgemini reveals consumers consider social media a less important part of their customer journey – from awareness, through to post-sale activity – compared to two years ago, suggesting that the social media hype in the consumer goods

25/09/2014 | Data Time, Research | Read More

Multi-channel retailers outperforming pureplays in mobile devices, IMRG Capgemini finds

High street/multi-channel retailers with a physical store presence delivered stronger growth in m-commerce sales during the first half of 2014 compared with their online-only counterparts, according to the latest research by IMRG and Capgemini. The multi-channel merchants recorded 79% year-on-year

06/08/2014 | Data Time, Research | Read More
Over one third of retail sales now made via mobile device, IMRG Capgemini reveals

Over one third of retail sales now made via mobile device, IMRG Capgemini reveals

Over a third of all online sales are now made on a mobile device (smartphones and tablets) as m-commerce continues to increase its share of the UK e-retail market, according to the latest results from the IMRG Capgemini Quarterly Benchmarking.

28/05/2014 | Data Time, Research | Read More

Shoppers to spend twice as much on mobile at Christmas, IMRG/Capgemini data finds

Shoppers are expected to spend £2.9bn through mobile devices (smartphones and tablets) on UK retail sites this December, according to new data from IMRG and Capgemini, twice as much as the £1.45bn spent over the same period in 2012. This follows

09/12/2013 | Data Time, Research | Read More
Tipping point reached in e-retail, as mobile accounts for all online growth, Index finds

Tipping point reached in e-retail, as mobile accounts for all online growth, Index finds

New figures from IMRG and Capgemini reveal a tipping point has been reached in online retail as the digitisation of the consumer has resulted in all online growth now coming from sales via mobile devices (smartphones and tablets). For the first time,

24/09/2013 | Data Time, Research | Read More
Percentage of online sales completed by mobile doubles within a year, figures find

Percentage of online sales completed by mobile doubles within a year, figures find

The percentage of online sales completed through a mobile device (smartphones and tablets) has doubled in the space of a year according to figures from IMRG and Capgemini, illustrating just how quickly the popularity of using mobile devices for online

03/09/2013 | Data Time, Research | Read More

Supply chain study finds customer satisfaction and retention is being put at risk

Order fulfillment processes are becoming more intricate and inventory management and delivery performance is slipping, according to a global supply chain and logistics management study by Capgemini and Oracle. Their study, From Customer Orders through Fulfillment: Challenges in Manufacturing, High Tech,

06/03/2013 | Data Time, Research | Read More

Retail stores poised to evolve as showrooms, new Capgemini study reveals

Developing countries are leapfrogging mature markets in their consumption of new channels and digital shoppers across all countries predict physical stores will evolve to become showrooms. Those are the key findings of a new global report by Capgemini examining the

10/07/2012 | Data Time, Reports | Read More

Online sales up 10% in February 2012 but driven by pure players, Index reveals

Figures from the IMRG Capgemini e-Retail Sales Index reveal shoppers in the UK spent a total of £5.4bn (equivalent to £106 per person) online during February 2012; up 10% on the same time last year, but representing a growth rate of just half that

20/03/2012 | Data Time, Research | Read More

Sales through mobile devices break through the 5% barrier, new index shows

Sales through mobile devices have broken through the 5% barrier of total e-retail sales for the first time, according to the IMRG Capgemini Quarter Benchmarking Index. In Q4 of 2011 mobile sales accounted for 5.3% of e-retail sales, up from 0.4%

01/03/2012 | Data Time | Read More
Online spending falters in November, IMRG Capgemini Index reveals

Online spending falters in November, IMRG Capgemini Index reveals

Online sales in November 2011 were worse than expected as the economic crisis continues to impact upon consumer confidence, new figures from the IMRG Capgemini e-Retail Sales Index reveal. The Index was up 11% on November 2010, just below IMRG

15/12/2011 | Data Time, Research | Read More

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