Today’s retail environment is more complex than ever, given the rise of e-commerce and a rediscovery of the age-old truth that “the customer is king.” As retailers across the globe struggle with demands for both personalization and convenience, balanced with
More than a third (36%) of Christmas click & collect shoppers encountered issues with their ‘click & collect’ orders, according to the second annual JDA/Centiro Christmas Customer Pulse report (conducted online by YouGov). Of those that encountered any of the
Centiro has warned that retailers’ risk damaging customer relationships if they continue to operate ‘best-effort’ delivery networks. With the huge growth of online retail and consumers demanding greater speed and convenience, retailers’ delivery capabilities are coming under increasing strain. They
