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JDA global consumer survey finds balance needed between shoppers’ demands and privacy concerns

Today’s retail environment is more complex than ever, given the rise of e-commerce and a rediscovery of the age-old truth that “the customer is king.” As retailers across the globe struggle with demands for both personalization and convenience, balanced with

14/09/2018 | AI, Digital Knowledge Management, e-commerce, Research, Retail Insight, Retail News | Read More

More than a third of Christmas click & collect shoppers experienced issues with their orders, JDA/Centiro report shows

More than a third (36%) of Christmas click & collect shoppers encountered issues with their ‘click & collect’ orders, according to the second annual JDA/Centiro Christmas Customer Pulse report (conducted online by YouGov). Of those that encountered any of the

11/01/2016 | Data Time, Research | Read More
Best-effort delivery networks threaten retailers’ customer relationships, warns Centiro

Best-effort delivery networks threaten retailers’ customer relationships, warns Centiro

Centiro has warned that retailers’ risk damaging customer relationships if they continue to operate ‘best-effort’ delivery networks. With the huge growth of online retail and consumers demanding greater speed and convenience, retailers’ delivery capabilities are coming under increasing strain. They

26/03/2015 | Comment, Opinion Time | Read More

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