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Westfield London claims shopping centre first with launch of click and collect pilot with Collect+

Westfield London claims shopping centre first with launch of click and collect pilot with Collect+

Westfield London is set to pilot Collect+ @Westfield on 27 January; a new click and collect service that allows the convenience of online purchases to be collected and tried on within a specially created service hub. The opportunity for shoppers to try on their

27/01/2014 | Retail News, Retailer News | Read More

Christmas surge in click and collect points way toward multi-channel future, says Foolproof

New research shows click and collect was the success story for retailers this Christmas, with 20% of shoppers buying items online for in-store collection in the run-up to the festive season.   Experience design agency Foolproof asked 1000 shoppers whether they had

03/01/2014 | Data Time, Research | Read More

Click and collect enables orders up to 19 December and collection until the 24th on eBay

This Christmas sees the first year eBay has offered a convenient new click and collect choice for the nation’s shoppers.  As technology becomes an increasingly important part of the way we shop, Click and Collect services, which allow people to

19/12/2013 | Online retailers, Online retailing specialist, Retail News, Retailer News | Read More

One in five multi-channel online sales are click and collect, IMRG Capgemini reports

One in five (19%) multi-channel online sales are now click and collect, new data from IMRG and Capgemini reveal. Looking at a comparison with the same period last year, in Q3 of 2012 the percentage of multi-channel sales that were click

27/11/2013 | Data Time, Research | Read More
Asda to increase click and collect locations and expand in London and South East

Asda to increase click and collect locations and expand in London and South East

Asda is planning to increase the number of click and collect locations from 218 to over 1,000 in the next five years and expand into London and the South East.  Reporting a 0.3% increase in like-for-like sales for the 13

15/11/2013 | Retail News, Retailer News | Read More

IGD: online grocery retailing in France and Germany forecast to double by 2016

Online retailing for food and consumer goods in France is set to double from €5bn to €10.6bn, ranking it second in Europe after the UK, according to latest figures by IGD. The research also found that Germany is predicted to reach €2.5bn,

24/10/2013 | Data Time | Read More

Royal Mail and Post Office plan to launch UK’s largest click and collect network

Royal Mail, working with the Post Office, is planning to launch the UK’s largest click and collect network to support online shopping growth by providing greater choice of convenient parcel delivery options for online retailers and their customers. The Post

03/06/2013 | Retail News, Retailer News | Read More

Online sports retailer, Wiggle, to offer click and collect service via CollectPlus

Pure play sports retailer Wiggle has partnered with CollectPlus, the UK’s largest store-based parcel delivery and returns service, to offer its customers a click and collect delivery option. Wiggle has used the CollectPlus returns service since 2011 and its customers can take

09/05/2013 | Retail News, Retailer News | Read More
Asda accelerates multi-channel business with investment in click and collect and same day delivery for grocery (and makes foray into wholesaling)

Asda accelerates multi-channel business with investment in click and collect and same day delivery for grocery (and makes foray into wholesaling)

Asda is accelerating development of its multi-channel business with investment in click and collect for food and general merchandise and same day delivery on grocery home shopping. Announcing a 4.5% uplift in total sales, including petrol, to £22.8bn for 2012

24/04/2013 | Retail News, Retailer News | Read More
IFE13 to unveil convenience concept store of the future at Excel, London, show

IFE13 to unveil convenience concept store of the future at Excel, London, show

Consumers consider their local stores to be distinctly lacking – lacking in choice (49%), lacking in space (25%) and lacking in competitive pricing (49%), according to research by food exhibition IFE13. It will be showcasing a convenience concept store of

11/03/2013 | Data Time, Research | Read More

UPS enters expanding click and collect delivery service in UK with Access Point

Logistics firm, UPS, is launching its own version of a click and collect service in the UK called Access Point. Access Point is claimed to offer an alternative to home delivery and enables consumers purchasing goods over the internet to

07/02/2013 | Convenience and independent retailers, Logistics, Retail News, Retailer News, Services Time | Read More

Shoe brand, Clarks, to offer click and collect service by CollectPlus network

Leading UK footwear brand, Clarks, is launching a click and collect service through the CollectPlus network of stores.  CollectPlus will also be providing a returns service for those customers shopping with Clarks. With 5,000 CollectPlus stores and petrol stations in

22/11/2012 | Manufacturer news, Online retailers, Retail News, Retailer News | Read More
Wilkinson appoints Clipper to support e-fulfillment including click and collect

Wilkinson appoints Clipper to support e-fulfillment including click and collect

High street retailer, Wilkinson, has appointed leading retail logistics provider, Clipper, to provide multi-channel fulfillment, including home delivery and click and collect from store. The logistics solution, which was implemented in early autumn, handled almost a quarter of a million

21/11/2012 | Online retailers, Retail News, Retailer News | Read More
CollectPlus extends parcel delivery and returns service to 5,000 stores

CollectPlus extends parcel delivery and returns service to 5,000 stores

CollectPlus, the company that provides a parcel delivery and returns service through convenience stores, supermarkets and garages, reports it has now signed up 5,000 stores in its network.  According to the company, 87% of the UK’s online shoppers are within

07/11/2012 | Convenience and independent retailers, Logistics, Retail News, Retail Technology, Retailer News, Services Time | Read More
Asda set to improve relevance of online offer, says home shopping director

Asda set to improve relevance of online offer, says home shopping director

Asda is launching new technology on its website – asda.com – which is designed to make online shopping more relevant to customers. Speaking at the IGD’s Trading in a Digital World event, Kieran Shanahan, home shopping director at Asda, said

18/10/2012 | Online food retailing, Online non-food retailing grocers, Online retailers, Retail News, Retailer News | Read More
Asda to equip store managers with iPads and install Wi-Fi in all stores

Asda to equip store managers with iPads and install Wi-Fi in all stores

Asda is equipping its store managers with iPads to encourage them to spend more time on the shop floor. It is also rolling out high speed Wi-Fi to all stores, which it claims will open up opportunities for customers, colleagues

10/10/2012 | Online food retailing, Online non-food retailing grocers, Online retailers, Retail News, Retailer News | Read More
Retail Spotlight: drive-through – an alternative to online retailing in France?

Retail Spotlight: drive-through – an alternative to online retailing in France?

In this month’s Retail Times and Euromonitor International Retail Spotlight, Raphaël Moreau, retailing analyst at Euromonitor International, explores the growth of drive-through delivery formats in France and considers how they may operate alongside hypermarkets in a multi-channel retail environment Unlike

14/08/2012 | Data Time, Research | Read More
Compuware offers tips to improve customer service in multi-channel world

Compuware offers tips to improve customer service in multi-channel world

David Flower, vp EMEA, at technology performance firm, Compuware, APM division, explores how retailers can boost customer service and satisfaction in a multi-channel environment As retail endures one of the toughest periods it has faced in recent years, it is

07/06/2012 | Comment, Opinion Time | Read More
Delhaize Group relaunches online website with click and collect service

Delhaize Group relaunches online website with click and collect service

Belgium grocery retailer, Delhaize Group, has relaunched its online food website, Delhaize Direct (www.delhaizedirect.be), following the success of Delhaize Wine World (www.delhaizewineworld.com). The Delhaize Direct website allows shoppers to choose their products online and then to collect their purchases from

12/04/2012 | Online food retailing, Online retailers, Retail News, Retailer News | Read More
Comet promotes click and collect in animated Christmas idents

Comet promotes click and collect in animated Christmas idents

Electricals retailer Comet is promoting its click and collect service and mobile shopping in a new series of animated Christmas idents. Created by marketing communications agency, Euro RSCG London, the executions show a cosy Christmassy home and are designed to

25/11/2011 | Retail News, Retailer News | Read More
Pets at Home targets pet owners with new Apple app

Pets at Home targets pet owners with new Apple app

Pets at Home has launched an iPhone/iPad/iTouch application, which will enable it to target pet care information and offers at pet owners. The app follows the introduction of Pets at Home’s click and collect multi-channel service and marks the beginning

28/02/2011 | Retail News, Retailer News | Read More
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