Westfield London is set to pilot Collect+ @Westfield on 27 January; a new click and collect service that allows the convenience of online purchases to be collected and tried on within a specially created service hub. The opportunity for shoppers to try on their
New research shows click and collect was the success story for retailers this Christmas, with 20% of shoppers buying items online for in-store collection in the run-up to the festive season. Experience design agency Foolproof asked 1000 shoppers whether they had
This Christmas sees the first year eBay has offered a convenient new click and collect choice for the nation’s shoppers. As technology becomes an increasingly important part of the way we shop, Click and Collect services, which allow people to
One in five (19%) multi-channel online sales are now click and collect, new data from IMRG and Capgemini reveal. Looking at a comparison with the same period last year, in Q3 of 2012 the percentage of multi-channel sales that were click
Asda is planning to increase the number of click and collect locations from 218 to over 1,000 in the next five years and expand into London and the South East. Reporting a 0.3% increase in like-for-like sales for the 13
Online retailing for food and consumer goods in France is set to double from €5bn to €10.6bn, ranking it second in Europe after the UK, according to latest figures by IGD. The research also found that Germany is predicted to reach €2.5bn,
Royal Mail, working with the Post Office, is planning to launch the UK’s largest click and collect network to support online shopping growth by providing greater choice of convenient parcel delivery options for online retailers and their customers. The Post
Pure play sports retailer Wiggle has partnered with CollectPlus, the UK’s largest store-based parcel delivery and returns service, to offer its customers a click and collect delivery option. Wiggle has used the CollectPlus returns service since 2011 and its customers can take
Asda is accelerating development of its multi-channel business with investment in click and collect for food and general merchandise and same day delivery on grocery home shopping. Announcing a 4.5% uplift in total sales, including petrol, to £22.8bn for 2012
Consumers consider their local stores to be distinctly lacking – lacking in choice (49%), lacking in space (25%) and lacking in competitive pricing (49%), according to research by food exhibition IFE13. It will be showcasing a convenience concept store of
Logistics firm, UPS, is launching its own version of a click and collect service in the UK called Access Point. Access Point is claimed to offer an alternative to home delivery and enables consumers purchasing goods over the internet to
Leading UK footwear brand, Clarks, is launching a click and collect service through the CollectPlus network of stores. CollectPlus will also be providing a returns service for those customers shopping with Clarks. With 5,000 CollectPlus stores and petrol stations in
High street retailer, Wilkinson, has appointed leading retail logistics provider, Clipper, to provide multi-channel fulfillment, including home delivery and click and collect from store. The logistics solution, which was implemented in early autumn, handled almost a quarter of a million
CollectPlus, the company that provides a parcel delivery and returns service through convenience stores, supermarkets and garages, reports it has now signed up 5,000 stores in its network. According to the company, 87% of the UK’s online shoppers are within
Asda is launching new technology on its website – asda.com – which is designed to make online shopping more relevant to customers. Speaking at the IGD’s Trading in a Digital World event, Kieran Shanahan, home shopping director at Asda, said
Asda is equipping its store managers with iPads to encourage them to spend more time on the shop floor. It is also rolling out high speed Wi-Fi to all stores, which it claims will open up opportunities for customers, colleagues
In this month’s Retail Times and Euromonitor International Retail Spotlight, Raphaël Moreau, retailing analyst at Euromonitor International, explores the growth of drive-through delivery formats in France and considers how they may operate alongside hypermarkets in a multi-channel retail environment Unlike
David Flower, vp EMEA, at technology performance firm, Compuware, APM division, explores how retailers can boost customer service and satisfaction in a multi-channel environment As retail endures one of the toughest periods it has faced in recent years, it is
Belgium grocery retailer, Delhaize Group, has relaunched its online food website, Delhaize Direct (www.delhaizedirect.be), following the success of Delhaize Wine World (www.delhaizewineworld.com). The Delhaize Direct website allows shoppers to choose their products online and then to collect their purchases from
Electricals retailer Comet is promoting its click and collect service and mobile shopping in a new series of animated Christmas idents. Created by marketing communications agency, Euro RSCG London, the executions show a cosy Christmassy home and are designed to
Pets at Home has launched an iPhone/iPad/iTouch application, which will enable it to target pet care information and offers at pet owners. The app follows the introduction of Pets at Home’s click and collect multi-channel service and marks the beginning
