A new report from customer experience (CX) agency Zone and the global professional services giant, Cognizant, reveals that retail companies are closing the customer experience gap, but still have a way to go to meet consumer demands. The ‘Bridging the CX
Research from Cognizant reveals that retailers have not resolved the dilemma of what customer data to use and how. Although a recent report by the UK Cards Association suggests that online shoppers in the UK spend more per household than
Cognizant has announced that it has been selected by PetSmart, Inc., the largest specialty pet retailer in North America, to help it gain deeper customer insight and provide an improved omni-channel brand and shopping experience across its bricks and mortar,
Etihad Airways, the national airline of the United Arab Emirates, and Cognizant, a leading provider of information technology, consulting, and business process outsourcing services, has announced a strategic agreement to drive digital transformation across the airline and its equity partners.
Research from Cognizant, VocaLink and the Financial Services Club shows that disruptive technologies, the impact of innovation and the precedence of mobile signify rapid change in the payments industry. Theirl study of over 300 banking and financial services executives shows
Sandwich chain Eat, eBay and fashion retailer Uniqlo have been singled out in Cognizant’s annual Shopper Experience Study as retail businesses which are using technology to get ahead and better understand their customers. Eat is reported to be leading the way