P&MM, an award winning rewards and recognition company that specialises in performance improvement, has released a video guide that looks at what retailers should consider when designing an employee recognition programme, how to get the process right, and tips to
Interactive Intelligence Group, a global provider of customer engagement, communications and collaboration software and cloud services, today released research revealing nearly half the UK population (49%) would consider abandoning their online shopping if the vendor or supplier did not
Customers move to other communication channels 75% of the time when unsatisfied with a first contact method, according to a study conducted by Forrester Consulting on behalf of KANA Software, a global leader in customer service solutions. Forrester indicates incurred recontact costs can
A new guide to help food businesses communicate with consumers in a clear and consistent way about achieving a healthy balanced diet is being published by IGD, the international food and grocery experts. The best practice guide to communicating to
Independent soft drinks company, Feel Good Drinks, has launched a new range of Feel Good Kids drinks in Asda and Waitrose stores nationwide. According to the company, the new drinks are juicier with no added sugar and now provide kids
Shop Direct Group and Glaxo Smith Kline are among a number of big name clients to recruit a former Royal Marine Commando to run management training courses. Both organisations have called up Merseyside-based Go Commando to run leadership courses, while
Despite the growth of the online channel, retail stores still remain critical to attracting and retaining customers. That is one of the key findings of a new Accenture survey of senior executives at the world’s largest communications companies; primarily wireless
Leading premium lifestyle brand Tommy Hilfiger, one of the largest designer apparel brands globally, has signed a five-year contract with BT to provide a video conferencing solution which includes the industry’s first virtual fitting rooms. Jointly developed with TANDBERG, now
Marketers should adopt a stealth approach when promoting healthier formulations, according to Datamonitor. Responding to calls from manufacturers and health experts for food firms to take greater responsibility for creating healthier offerings at a recent Australian FoodLegal Symposium, Katrina Diamonon,
Young adults, men, and high-income earners are most likely to use social media for insurance research and communication, according to a new survey from Mintel Comperemedia, which provides direct marketing competitive intelligence. Researchers asked survey respondents where they last researched
