Customer Interaction Management specialists Critizr have launched a new ‘virtual shopping centre’ to showcase the art of customer conversations, in a bid to help retailers improve their skills and drive lifelong customer loyalty.
Critizr, Europe’s leader in customer interaction management, has today (26 January) announced the acquisition of Dublin-based retail customer experience and messaging start-up ServiceDock.
If the decline of physical retail was a hot topic before Covid-19, what are we to make of the headlines now? For every story of resilience and optimism, there are countless more of closures, redundancies and disappearing brands. Retail’s transformation