Waitrose selects AppDynamics in omni-channel strategy to drive exceptional customer experience

AppDynamics, an application intelligence leader powering enterprise digital transformation, has announced that supermarket chain Waitrose has deployed the AppDynamics Application Intelligence Platform across its e-commerce offering, including Waitrose.com, to support the business’s ongoing digital strategy and help deliver seamless online

Genesys names M&S Most Innovative Global Customer for “agile customer experience infrastructure”

Genesys (www.genesys.com/uk), a market leader in omni-channel customer experience (CX) and contact centre solutions, has announced the winners of the 10th annual Customer Innovation Awards at its industry leading CX event G-Force 2015 in Miami. The six winners were chosen for their excellence, innovation and results