customer service – Page 3

Conran Shop appoints UK customer services director

The Conran Shop has appointed Giuseppe Di Stefano as director with responsibility for customer services at its London stores. According to the company, exceptional customer service is one of the key repeat business drivers at The Conran Shop, which claims

SME retailers don’t prioritise planning, finds study

British retailers may still be living in the short term, focusing on sales rather than strategy, according to new research. The FileMaker Insight Awareness Report, published today, shows UK retailers are more interested in gaining insight that aids customer service