Keeping data secure remains a top priority for retail businesses, and as the General Data Protection Regulation (GDPR) comes into force on the 25 May 2018, there is an increased urgency to improve the way data is managed and secured.
Every retailer I meet these days insists they want to be data-driven, but the reality on the ground is very different. Depending on whose research you trust, adoption rates for business intelligence (BI) and analytics range from 21 - 32
A new generation has emerged that is acutely aware of its consumer capital and the benefits this brings to individuals and society, according to a study by SAS, the leader in analytics and the Future Foundation, an independent research agency.
The Logic Group – a payments services provider and Barclaycard company – has launched its Retail Report 2015, which looks at the three key trends which are driving the modern omni-channel retail market. The top three omni-channel retail trends Contactless: fast becoming
The UK high street has seen sales rise once again, but with the country teetering on the edge of deflation and prices falling for eight consecutive months, retailers must stop competing through aggressive discounting and focus on understanding their customers
Chris Newbery, director at Shopitize and a former director at dunnhumby, considers the implications of Tesco’s potential sale of the data company “Tesco’s rise in share price has been partly due to speculation over a £2bn sale of their data company, dunnhumby.
Boris Huard, managing director of Experian Data Quality, on the role that data has played in driving the adoption and reliance on ecommerce in the run-up to Christmas this year “This year Black Friday surpassed everyone’s expectations with British consumers spending an estimated £810m in
New research released today by Webtrends looks at British attitudes towards data sharing in 2014. It reveals that, despite common perceptions of ‘Big Brother’, UK consumers are surprisingly relaxed about sharing their data with businesses. More than half of Britons (58%) say
Ian Humphris, joint managing director at integrated FMCG marketing agency LIFE, claims Tesco’s new CEO must put data at the centre of its turnaround “As Dave Lewis settles into the biggest retail job in Britain this October, replacing Tesco chief
Major retailers are putting a multi-channel approach at the heart of their proposition and must now focus on gaining the most value from the data produced, according to Information Management Group (IMGROUP), a leading provider of information management strategies and services.
Retailers must move towards a Customer Information Hub (CIH) to overcome data challenges and better target and build relationships with customers in 2014, according to a new IMGROUP whitepaper. The report explains that whilst data is one of the most valuable assets
Big data analytics startup ERN (www.ernglobal.com) has signed the first client up to its Looop Big Data Analytics Platform, six months after unveiling it at the Finovate Europe 2013 conference. The Retail Data Partnership (TRDP), which supplies a network of
Jon Worley, director of customer interactions at payment solutions specialist, The Logic Group, predicts the key retail technology trends for 2013 2012 has been a tough year for the high street, with retailers struggling to drive sales and many high street
Predictive analytics firm, Blue Yonder, has teamed up with Tesco-owned data analyst, dunnhumby, to personalise the shopping experience of individual customers by predicting 10 products they are likely to buy on their next shopping trip. As a twist, the challenge
Retail marketers are failing to leverage the potential customer data available to them with more than 80% omitting to ask customers for simple yet invaluable insight, according to research from Emailvision, a leader in marketing automation and customer intelligence. Consumers
Carphone Warehouse reports it has improved its store performance and marketing to customers using business intelligence software by MicroStrategy. The largest independent telecommunications retailer in Europe (around 2,400 stores across eight European markets, including 794 in the UK) launched a
Consumers want the same customer experience from online and offline shopping and retailers must deliver by ensuring their data strategy is in tune in order to provide a personalised shopping experience, says Martin Philpott, head of retail at information management services consultant, IMGROUP
![In my opinion: big data can address retailer customer service, says [24]7](https://www.retailtimes.co.uk/wp-content/uploads/2012/07/247-logo3.png "In my opinion: big data can address retailer customer service, says [24]7"){kind=logo}
Mike Hughes, managing director for European operations at intuitive consumer experience firm [24]7, explains why retail customer service needs to up its game and how it can use technology to do so Ask the average consumer what they think
Chief executives are most concerned about pressures on the economy, according to IBM’s 16th annual CEO Study, which questioned 1,700 business leaders. Presenting the findings at SAP’s Forum in London, Todd Kirtley IBM general manager, said concerns about the economy
Leveraging analytics helps marketers drive powerful, personalised marketing and build dynamic brands, claims John Squire, director of on demand digital analytics and marketing optimisation products for IBM’s Enterprise Marketing Management Group The explosion of personalised data now accessible to
British retailers may still be living in the short term, focusing on sales rather than strategy, according to new research. The FileMaker Insight Awareness Report, published today, shows UK retailers are more interested in gaining insight that aids customer service
Asda’s market share has fallen for the ninth consecutive month, according to the latest data from Kantar Worldpanel, published today for the 12 weeks ending 5 September 2010. It shows Asda’s sales grew by 2.6% in the latest period, behind
