New research shows click and collect was the success story for retailers this Christmas, with 20% of shoppers buying items online for in-store collection in the run-up to the festive season. Experience design agency Foolproof asked 1000 shoppers whether they had
Hercules Unit Trust (HUT) is pleased to announce that Debenhams has opened its 40,000sq ft store at Leamington Shopping Park. The new department store features a premium beauty offer, a café and the Designers at Debenhams range. Julie Hampton, a
John Lewis and Primark rank as the top two retailers that consumers would most like to see open in their preferred shopping location, according to new research, commissioned by e-commerce business Webloyalty. The report, compiled by retail research specialists Conlumino,
More than a third of major UK and European retailers do not have teams dedicated to personalising the online shopping experience, which could be having a direct impact on the quality of onsite personalisation customers receive, with retailers missing out
Three quarters of major UK retailers do not offer free in-store Wi-Fi, according to new research from mobile marketing agency Sponge. Sponge surveyed 117 retailers with multiple stores in central London, and found 28 give customers the ability to log on
Mobile will evolve as the main platform for retailers over the next three years, according to Martin Gill, principal analyst in e-commerce and channel strategy at Forrester Research. Forrester reports 39% of UK mobile users now use their smart phone for
Retailers continue to improve their customer service, strengthening their position at the top of the latest UK Customer Satisfaction Index (UKCSI). The UKCSI is the national measure of customer satisfaction, from the Institute of Customer Service (ICS), which gauges
Department store websites are increasingly popular with fashion-conscious consumers preparing for the festive season, the latest Kantar Media Compete Seasonal Shopper Insights reveals. Released today, the research shows in the run-up to Christmas, department stores saw a 9% increase in
Former Adams Childrenswear CEO, Michael Hobbs, has been appointed chairman at specialist retail executive search business court & spark consulting. Hobbs has spent over 30 years operating within the retail sector in roles with H&M, Burtons, Laura Ashley, Mountain Warehouse
Debenhams’ human resources director, Nikki Zamblera, has been appointed to the operational advisory board of a privately-owned, London-based technology business, blur Group. Blur Group claims to run the world’s largest b2b services exchanges (the ‘ebay for businesses services’). The company
Shopfitting firm, Portview, has appointed Garry Robinson as contracts manager, responsible for building long-term relationships with Portview’s clients and managing major fit-out projects for leading retailers including Debenhams. A trained quantity surveyor, Robinson has 23 years experience of the fit-out
Fashion retailer Republic has joined Debenhams and Argos to launch a Facebook deals service, which offers shoppers promotions via the social network site. Implemented and managed by One iota, the mobile and Facebook commerce provider, Republic will give shoppers access
Debenhams has awarded a five-year IT contract to BT, which is designed to transform the high street retailer’s data network and upgrade it onto BT’s high-speed 21CN software-driven network. BT Global Services will upgrade Debenhams’ computer networks, which connect 159
