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Christmas surge in click and collect points way toward multi-channel future, says Foolproof

New research shows click and collect was the success story for retailers this Christmas, with 20% of shoppers buying items online for in-store collection in the run-up to the festive season.   Experience design agency Foolproof asked 1000 shoppers whether they had

03/01/2014 | Data Time, Research | Read More
Debenhams opens 40,000sq ft Leamington Shopping Park store in time for Christmas

Debenhams opens 40,000sq ft Leamington Shopping Park store in time for Christmas

Hercules Unit Trust (HUT) is pleased to announce that Debenhams has opened its 40,000sq ft store at Leamington Shopping Park. The new department store features a premium beauty offer, a café and the Designers at Debenhams range.  Julie Hampton, a

30/10/2013 | Retail News, Retailer News | Read More

John Lewis and Primark top consumers’ most desired retailer wish list, study shows

John Lewis and Primark rank as the top two retailers that consumers would most like to see open in their preferred shopping location, according to new research, commissioned by e-commerce business Webloyalty. The report, compiled by retail research specialists Conlumino,

02/10/2013 | Data Time, Research | Read More

Over a third of retailers don’t personalise online shopping experience, study finds

More than a third of major UK and European retailers do not have teams dedicated to personalising the online shopping experience, which could be having a direct impact on the quality of onsite personalisation customers receive, with retailers missing out

14/08/2013 | Data Time, Research | Read More

Three quarters of major UK retailers do not offer free in-store Wi-Fi, research finds

Three quarters of major UK retailers do not offer free in-store Wi-Fi, according to new research from mobile marketing agency Sponge. Sponge surveyed 117 retailers with multiple stores in central London, and found 28 give customers the ability to log on

18/04/2013 | Data Time, Research | Read More
Adoption of mobile will secure the future of UK retail, says Forrester’s Martin Gill

Adoption of mobile will secure the future of UK retail, says Forrester’s Martin Gill

Mobile will evolve as the main platform for retailers over the next three years, according to Martin Gill, principal analyst in e-commerce and channel strategy at Forrester Research. Forrester reports 39% of UK mobile users now use their smart phone for

11/03/2013 | Conferences, Data Time, Events, Exhibitions, Research, Services Time | Read More
Institute of Customer Service: non-food retailers top customer satisfaction index

Institute of Customer Service: non-food retailers top customer satisfaction index

Retailers continue to improve their customer service, strengthening their position at the top of the latest UK Customer Satisfaction Index (UKCSI).    The UKCSI is the national measure of customer satisfaction, from the Institute of Customer Service (ICS), which gauges

18/02/2013 | Data Time, Research | Read More

Department store websites win traffic from fashion-driven shoppers, Kantar finds

Department store websites are increasingly popular with fashion-conscious consumers preparing for the festive season, the latest Kantar Media Compete Seasonal Shopper Insights reveals. Released today, the research shows in the run-up to Christmas, department stores saw a 9% increase in

13/02/2013 | Data Time, Research | Read More

Former Adams Childrenswear CEO joins specialist search firm as chairman

Former Adams Childrenswear CEO, Michael Hobbs, has been appointed chairman at specialist retail executive search business court & spark consulting.   Hobbs has spent over 30 years operating within the retail sector in roles with H&M, Burtons, Laura Ashley, Mountain Warehouse

16/10/2012 | People, Retail News | Read More

Debenhams HR director joins advisory board of technology firm, blur Group

Debenhams’ human resources director, Nikki Zamblera, has been appointed to the operational advisory board of a privately-owned, London-based technology business, blur Group. Blur Group claims to run the world’s largest b2b services exchanges (the ‘ebay for businesses services’). The company

30/07/2012 | People, Retail News | Read More
Shopfitter, Portview, recruits contracts manager for clients including Debenhams

Shopfitter, Portview, recruits contracts manager for clients including Debenhams

Shopfitting firm, Portview, has appointed Garry Robinson as contracts manager, responsible for building long-term relationships with Portview’s clients and managing major fit-out projects for leading retailers including Debenhams. A trained quantity surveyor, Robinson has 23 years experience of the fit-out

15/06/2012 | People, Retail News | Read More
Fashion retailer to offer deals via Facebook to drive footfall

Fashion retailer to offer deals via Facebook to drive footfall

Fashion retailer Republic has joined Debenhams and Argos to launch a Facebook deals service, which offers shoppers promotions via the social network site. Implemented and managed by One iota, the mobile and Facebook commerce provider, Republic will give shoppers access

20/04/2011 | Retail News, Retailer News, Rival retail news | Read More

Debenhams awards IT contract to BT

Debenhams has awarded a five-year IT contract to BT, which is designed to transform the high street retailer’s data network and upgrade it onto BT’s high-speed 21CN software-driven network. BT Global Services will upgrade Debenhams’ computer networks, which connect 159

16/09/2010 | Retail Technology, Services Time, Supply chain | Read More
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