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Three quarters of customers will stop recommending a retailer following a poor delivery experience, research finds

Poor delivery experiences will significantly impact on whether a recipient recommends a retailer, with almost three quarters (72.5%) of customers who shop online saying they are likely or very likely to stop recommending a retailer following a poor delivery experience.

17/05/2021 | Data Time, Research | Read More
Forty five per cent of EMEA consumers expect orders to arrive within two days, research reveals

Forty five per cent of EMEA consumers expect orders to arrive within two days, research reveals

GreyOrange, a global software provider that leverages artificial intelligence, machine learning and smart robots to optimise fulfilment operations, today announces the results of a new study which reveals that almost half (45%) of consumers across EMEA expect online orders to

12/05/2021 | Data Time, Research | Read More

Businesses losing £68k per year due to failed deliveries, as shoppers choose digital high street, report finds

From browsing to basket, the world of the modern shopper has changed, as have their expectations for delivery, according to today’s 2021 Fixing Failed Deliveries report from GBG, the global specialist in identity data intelligence.

05/03/2021 | Data Time | Read More
In my opinion: a robust delivery strategy enhances the customer experience, says GFS

In my opinion: a robust delivery strategy enhances the customer experience, says GFS

The e-commerce industry has been growing year on year, but the Covid19 pandemic has accelerated this growth as consumers were forced to take their shopping online. As the country went into lockdown back in March, consumer habits shifted dramatically, with

20/08/2020 | In my opinion | Read More

Consumers would wait longer for goods if delivered more sustainably, survey shows

A convenience trends survey commissioned by leading International branding and customer experience agency I-AM has revealed that almost three-quarters of consumers (74%) would be happy to wait longer for goods if the delivery method was more sustainable.

04/11/2019 | Data Time, Research | Read More

B2C Europe report shows 75% of consumers would wait for delivery if it reduced environmental impact

B2C Europe, a company that specialises in cross-border e-commerce distribution, has published a report that provides a range of insightful information in the field of sustainable and social deliveries. The report is based on the company's own research to find

22/08/2018 | Data Time, Research | Read More

Securing online orders: delivery security a key consideration in online conversions

Confidence in delivery security and offering secure delivery options are key drivers of online conversions, a new report by Sorted, the delivery experience company, reveals. Original research of 2,000 UK shoppers, overlaid with a survey of 50 retail leaders, in Sorted’s

06/08/2018 | Data Time | Read More
Self-driving vans set to change future of parcel deliveries

Self-driving vans set to change future of parcel deliveries

These days you can arrange delivery for almost anything. From sending specific items of food to receiving a brand new car, both consumers and businesses are taking advantage of the benefits of advanced delivery services in the modern world. Now,

07/02/2018 | Retail News, Retailer News | Read More

MetaPack survey: retailers must get delivery right, or risk losing customers

Retailers and brands cannot afford to become complacent about the strategic role that delivery plays in their e-commerce strategies according to new research. Half of all shoppers will abandon online shopping baskets if delivery choices on offer are unsatisfactory and

21/11/2017 | Data Time, Reports | Read More
In my opinion: Amazon air cargo could be a step too far if the online giant can’t ensure fulfilment on the ground, says Peoplevox

In my opinion: Amazon air cargo could be a step too far if the online giant can’t ensure fulfilment on the ground, says Peoplevox

In taking to the air Amazon must also ensure sufficient fulfilment cover on the ground, says Jonathan Bellwood, founder & CEO, Peoplevox

14/02/2017 | In my opinion, Opinion Time | Read More

Retailers are losing nearly 20% of their online Christmas customers to rivals, JDA/Centiro study reveals

Stock availability issues and unsuitable delivery times have resulted in nearly a fifth (19%) of online Christmas shoppers using an alternative retailer, according to the third annual JDA/Centiro Christmas Customer Pulse report (conducted online by YouGov). As many as 12%

11/01/2017 | Data Time, Research | Read More
E-commerce in Europe is growing by €9bn and delivery is becoming an ever-more important factor, says PostNord

E-commerce in Europe is growing by €9bn and delivery is becoming an ever-more important factor, says PostNord

Europeans are shopping online in increasing numbers. In the past year, 253 million European consumers made online purchases to a total value of EUR 189 billion, an increase of EUR 9 billion on the previous year. Significantly, 176 million of

28/09/2016 | Data Time, Reports | Read More

Hermes secures long term contract extension with Kingstown Associates

Hermes, the consumer delivery specialist, has been awarded a four-year contract extension to continue providing online delivery services to Kingstown Associates, one of the UK’s leading mail order companies. The new agreement builds on the success of a long-standing partnership

03/08/2016 | Retail News, Retailer News | Read More
MyHermes trials new in-store printing solution for customer parcels

MyHermes trials new in-store printing solution for customer parcels

MyHermes, the consumer delivery specialist, is trialling a new in-store printing solution that provides added convenience to customers wishing to send parcels. The delivery firm is testing the innovative technology across a number of myHermes ParcelShops to help those people

08/03/2016 | Retail News, Retail Technology, Retailer News | Read More

One third of retailers plan to raise delivery prices to offset cost of omni-channel fulfillment, JDA/PwC global CEO study shows

One third of retail CEOS are planning to raise delivery charges in order to offset the cost of omni-channel fulfillment, a new study by JDA and PwC reveals. The third annual JDA/PwC global survey of more than 300 retail and consumer

24/02/2016 | Data Time, Research | Read More
Royal Mail secures one-year contract with Joules to handle its customer deliveries

Royal Mail secures one-year contract with Joules to handle its customer deliveries

Royal Mail has secured a one-year contract with Joules to handle its customer deliveries. Royal Mail will deliver to Joules’ customers across the UK using its Tracked 24 and Tracked 48 services. Royal Mail has recently extended late acceptance times at

23/02/2016 | Retail News, Retailer News | Read More

Retailers and marketers must look to Millennials for vision into future, MetaPack survey reveals

High expectations and a willingness to pay more for a tailored service, despite a smaller income – this is what the average ‘Millennial’ consumer of today is demanding according to the findings of the recent MetaPack Delivering Consumer Choice: 2015

18/02/2016 | Data Time, Research | Read More

Delivery specialist, Hermes, launches Estimated Time of Arrival (ETA) tool for next day and standard delivery purchases

Hermes, the consumer delivery specialist, has launched a new and convenient service that provides online shoppers with an Estimated Time of Arrival (ETA) for Next Day and standard delivery purchases as well as returns. The ETA service will allow Hermes

08/02/2016 | Retail News, Retail Technology, Retailer News | Read More

iForce experiences 57.8% year on year growth as online and digital sales channels continue to grow

iForce, a fast-growing supply chain management business in the UK, enjoyed a record-breaking 2015 as it witnessed a 57.8% growth in the number of items it picked for customers of its retail clients compared to the previous year. The company,

22/01/2016 | Retail News, Retailer News | Read More

Hermes bids to improve customer experience with £18m investment in handheld scanners for courier network

Hermes, the consumer delivery specialist, has invested £18m in state-of-the-art handheld scanners in what represents one of the largest mobile implementation projects in Europe. The company will equip its local courier network and myHermes ParcelShops with more than 20,000 innovative

14/01/2016 | Retail News, Retail Technology, Retailer News | Read More

Delivery company, Hermes, confirms record breaking peak season

Hermes, the consumer delivery specialist, has confirmed that it enjoyed its busiest and most efficient peak season to date. Throughout December the delivery firm processed 30.3 million parcels, representing a 24% increase on the previous year. The record-breaking peak season followed

13/01/2016 | Retail News | Read More
Manhattan Associates powers Asda’s new ‘game changing’ toyou omni-channel offering

Manhattan Associates powers Asda’s new ‘game changing’ toyou omni-channel offering

Manhattan Associates today announced its pivotal involvement in Asda’s recently launched toyou service, a ’game changing’ order collection and return service for consumers that puts Asda at the forefront of innovation in global retailing. Manhattan has worked alongside Asda to provide

11/01/2016 | Retail News, Retail Technology, Retailer News | Read More
Hobbs and Doddle partner on collections and returns

Hobbs and Doddle partner on collections and returns

Women’s fashion retailer, Hobbs, has partnered with Doddle to expand the range of delivery and returns options offered to online shoppers. As an introductory offer, Hobbs customers will be able to get free next day delivery on all orders to Doddle

17/12/2015 | Retail News, Retailer News | Read More

Traditional delivery methods could be costing the UK economy £192m in sick days, Shutl survey shows

A national survey of UK shoppers’ online shopping habits has revealed that almost 5% people have taken ‘sick days’ from work in order to wait in for a delivery, potentially costing the UK economy and employers millions of pounds each

04/12/2015 | Data Time, Research | Read More
New MetaPack-Bleckmann partnership brings extended choice to European retail customers

New MetaPack-Bleckmann partnership brings extended choice to European retail customers

MetaPack, a global leader in e-commerce delivery technology, has today announced that Bleckmann, a leading provider of fashion & lifestyle logistics specialising in retail and e-commerce, will use MetaPack Delivery Management solutions across all of its European operations to support

25/11/2015 | Retail News, Retailer News | Read More
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