Poor delivery experiences will significantly impact on whether a recipient recommends a retailer, with almost three quarters (72.5%) of customers who shop online saying they are likely or very likely to stop recommending a retailer following a poor delivery experience.
GreyOrange, a global software provider that leverages artificial intelligence, machine learning and smart robots to optimise fulfilment operations, today announces the results of a new study which reveals that almost half (45%) of consumers across EMEA expect online orders to
From browsing to basket, the world of the modern shopper has changed, as have their expectations for delivery, according to today’s 2021 Fixing Failed Deliveries report from GBG, the global specialist in identity data intelligence.
The e-commerce industry has been growing year on year, but the Covid19 pandemic has accelerated this growth as consumers were forced to take their shopping online. As the country went into lockdown back in March, consumer habits shifted dramatically, with
A convenience trends survey commissioned by leading International branding and customer experience agency I-AM has revealed that almost three-quarters of consumers (74%) would be happy to wait longer for goods if the delivery method was more sustainable.
B2C Europe, a company that specialises in cross-border e-commerce distribution, has published a report that provides a range of insightful information in the field of sustainable and social deliveries. The report is based on the company's own research to find
Confidence in delivery security and offering secure delivery options are key drivers of online conversions, a new report by Sorted, the delivery experience company, reveals. Original research of 2,000 UK shoppers, overlaid with a survey of 50 retail leaders, in Sorted’s
These days you can arrange delivery for almost anything. From sending specific items of food to receiving a brand new car, both consumers and businesses are taking advantage of the benefits of advanced delivery services in the modern world. Now,
Retailers and brands cannot afford to become complacent about the strategic role that delivery plays in their e-commerce strategies according to new research. Half of all shoppers will abandon online shopping baskets if delivery choices on offer are unsatisfactory and
In taking to the air Amazon must also ensure sufficient fulfilment cover on the ground, says Jonathan Bellwood, founder & CEO, Peoplevox
Stock availability issues and unsuitable delivery times have resulted in nearly a fifth (19%) of online Christmas shoppers using an alternative retailer, according to the third annual JDA/Centiro Christmas Customer Pulse report (conducted online by YouGov). As many as 12%
Europeans are shopping online in increasing numbers. In the past year, 253 million European consumers made online purchases to a total value of EUR 189 billion, an increase of EUR 9 billion on the previous year. Significantly, 176 million of
Hermes, the consumer delivery specialist, has been awarded a four-year contract extension to continue providing online delivery services to Kingstown Associates, one of the UK’s leading mail order companies. The new agreement builds on the success of a long-standing partnership
MyHermes, the consumer delivery specialist, is trialling a new in-store printing solution that provides added convenience to customers wishing to send parcels. The delivery firm is testing the innovative technology across a number of myHermes ParcelShops to help those people
One third of retail CEOS are planning to raise delivery charges in order to offset the cost of omni-channel fulfillment, a new study by JDA and PwC reveals. The third annual JDA/PwC global survey of more than 300 retail and consumer
Royal Mail has secured a one-year contract with Joules to handle its customer deliveries. Royal Mail will deliver to Joules’ customers across the UK using its Tracked 24 and Tracked 48 services. Royal Mail has recently extended late acceptance times at
High expectations and a willingness to pay more for a tailored service, despite a smaller income – this is what the average ‘Millennial’ consumer of today is demanding according to the findings of the recent MetaPack Delivering Consumer Choice: 2015
Hermes, the consumer delivery specialist, has launched a new and convenient service that provides online shoppers with an Estimated Time of Arrival (ETA) for Next Day and standard delivery purchases as well as returns. The ETA service will allow Hermes
iForce, a fast-growing supply chain management business in the UK, enjoyed a record-breaking 2015 as it witnessed a 57.8% growth in the number of items it picked for customers of its retail clients compared to the previous year. The company,
Hermes, the consumer delivery specialist, has invested £18m in state-of-the-art handheld scanners in what represents one of the largest mobile implementation projects in Europe. The company will equip its local courier network and myHermes ParcelShops with more than 20,000 innovative
Hermes, the consumer delivery specialist, has confirmed that it enjoyed its busiest and most efficient peak season to date. Throughout December the delivery firm processed 30.3 million parcels, representing a 24% increase on the previous year. The record-breaking peak season followed
Manhattan Associates today announced its pivotal involvement in Asda’s recently launched toyou service, a ’game changing’ order collection and return service for consumers that puts Asda at the forefront of innovation in global retailing. Manhattan has worked alongside Asda to provide
Women’s fashion retailer, Hobbs, has partnered with Doddle to expand the range of delivery and returns options offered to online shoppers. As an introductory offer, Hobbs customers will be able to get free next day delivery on all orders to Doddle
A national survey of UK shoppers’ online shopping habits has revealed that almost 5% people have taken ‘sick days’ from work in order to wait in for a delivery, potentially costing the UK economy and employers millions of pounds each
MetaPack, a global leader in e-commerce delivery technology, has today announced that Bleckmann, a leading provider of fashion & lifestyle logistics specialising in retail and e-commerce, will use MetaPack Delivery Management solutions across all of its European operations to support
