Consumers who prefer to do business through digital channels are more likely to swap providers than those that engage with businesses though human touch interactions, such as those that take place by phone via the contact centre or in-store, a
UK retailers are missing out on £12bn in potential sales by failing to engage consumers through digital channels, according to new research from O2, conducted by expert retail analysts Conlumino. It found retailers are struggling to harness technologies that enhance
Rapid growth of digital retail channels is slowing down the shopping process in the fashion retail sector, according to new research by retail analysts Conlumino for rewards scheme operator, Webloyalty. The total length of time taken from browsing to collection
Developing countries are leapfrogging mature markets in their consumption of new channels and digital shoppers across all countries predict physical stores will evolve to become showrooms. Those are the key findings of a new global report by Capgemini examining the
