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Consumers who do business through digital channels more likely to swap providers, Verint study shows

Consumers who prefer to do business through digital channels are more likely to swap providers than those that engage with businesses though human touch interactions, such as those that take place by phone via the contact centre or in-store, a

12/01/2017 | Data Time, Research | Read More

Retailers miss £12bn in sales by not engaging via digital channels, study shows

UK retailers are missing out on £12bn in potential sales by failing to engage consumers through digital channels, according to new research from O2, conducted by expert retail analysts Conlumino. It found retailers are struggling to harness technologies that enhance

28/06/2013 | Retail News, Retailer News | Read More

Time taken to make fashion purchases increases seven fold, study finds

Rapid growth of digital retail channels is slowing down the shopping process in the fashion retail sector, according to new research by retail analysts Conlumino for rewards scheme operator, Webloyalty. The total length of time taken from browsing to collection

25/07/2012 | Data Time, Research | Read More

Retail stores poised to evolve as showrooms, new Capgemini study reveals

Developing countries are leapfrogging mature markets in their consumption of new channels and digital shoppers across all countries predict physical stores will evolve to become showrooms. Those are the key findings of a new global report by Capgemini examining the

10/07/2012 | Data Time, Reports | Read More

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