Thomas Cook and Iceland are today recognised as being the brands most trusted by their customers in the annual Feefo Trusted Service awards for 2019. Both brands are among those named winners of the highly-coveted Gold Trusted Service award.
The overwhelming majority of UK consumers demand that online reviews become more trustworthy. Almost nine-in-ten consumers (89%) are worried that fake online reviews are distorting what people buy, research by global reviews and customer insights company Feefo has found. The figure is a
Feefo, the global reviews and customer insights platform, has become a Google partner, cementing its position as a leader in review-based advertising.
Two-thirds (66%) of senior IT decision-makers believe failure to adopt artificial intelligence (AI) will lead to a loss of competitiveness, research by global reviews and customer insights company Feefo has found.
Feefo, the global feedback engine, has expanded its product range to provide high street retailers with the ability to gather and share verified customer reviews. Feedback experts Feefo has launched Feefo Places to provide retailers with a streamlined and consistent way to
Christmas shoppers said waiting in for multiple deliveries and the frustration of chasing missing parts were some of the most annoying downsides to gift-hunting online as the number of people spending on the internet soared in the countdown to Christmas.
More than 80% of web site reviews are fabricated by companies themselves and edited so only positive reaction is visible or written by someone who has never experienced the service, a leading campaigner claimed today. Andy Mabbutt, director of the
