In terms of DX technology choices, Cloud is an increasingly important component of ICT processing in retail. Software-as-a-Service (SaaS) is the most popular application source (32%). But significant numbers of retailers are sticking with in-house processing (24%) or off-the-shelf enterprise applications (18%).
The vast majority of UK retail leaders (79 percent) believe that putting customers first will determine their long-term success, while a similar amount (84 percent) cite ‘trust’ as an important factor for maintaining strong customer relationships. This is according to
Business leaders are struggling to cope with the demands of the three groups they need to serve in order to deliver success: employees, customers and the wider society. The majority of organizations (60%) currently prioritize the needs of their employees
Fujitsu today announces the opening of a Connected Retail Experience Centre in Dublin, Ireland. The centre is focused on enabling retail and hospitality customers to increase in-store productivity, improve customer experiences and expand customer bases while reducing costs. A live
Fujitsu today announces that Specsavers, the British optical retailer, has signed a £17.6million deal that will see Fujitsu transform Specsavers’ in-store technology in its 1,179 stores across Europe to enhance both customer experience and employee environment. The transformation programme will enable
Amazon’s shock plans to move into physical brick and mortar grocery stores spells more bad news for beleaguered supermarkets, says e-commerce delivery expert ParcelHero. Amazon, the nemesis of high street stores everywhere, is reported to be abandoning its online-only model to
Rupal Karia, managing director of retail and hospitality, UK and Ireland, shares his predictions for the retail sector in 2016
British American Tobacco, the international tobacco group, has chosen Fujitsu to support its Office 365 deployment and deliver ongoing support of this new service across 140 countries and 15 different languages around the world. Through using Office 365, British American Tobacco will
Fujitsu has launched its STYLISTIC V535R Retail Tablet, the latest addition to Fujitsu’s tablet offering portfolio, designed to withstand a demanding retail environment, delivering improved customer service and boosted staff productivity. Unlike consumer tablets, the device is claimed to be
Bidvest Foodservice, a leading food service wholesale distributor across the UK, has chosen Fujitsu to host and manage its IT infrastructure and provide an IT service desk for Bidvest Foodservice employees. Fujitsu initially won a five year contract with the company in
Click and collect is third most popular digital service, behind online banking and online shopping, according to new research from Fujitsu. The study into the UK’s digital landscape highlights retail as a sector at the forefront of digital services but one which
Fujitsu has predicted what it thinks will be the key trends for the retail industry in 2015 1. Use of contactless will be driven by improvements in security There are now 43m contactless cards in the UK with TFL recently
Fujitsu, a leading information communication technology (ICT) company, has announced the successful completion of a customer pilot test of the FUJITSU U-Scan Genesis II Self-Checkout Solution with Food City, K-VA-T Food Stores in the US. The U-Scan Genesis II hardware and
Retail Times has been inundated by pundits and predictions for retail trading tomorrow. Here’s a flavour of the latest sales forecasts and tips for success Craig Sears-Black, UK managing director of Manhattan Associates, said: “A new retail trend is showing that some of Britain’s
Fujitsu, a leading information communication technology (ICT) company, has announced an international distribution and license agreement with OnCue Technologies, a developer of in-aisle point-of-information solutions that are designed to enhance the consumer shopping experience. Through this relationship, Fujitsu will resell OnCue
Halfords has awarded a three-year contract to Fujitsu to provide ongoing IT maintenance and support for Halfords 465 stores across the UK & Ireland. The move supports Halfords’ wider business objective of IT becoming an enabler for future growth. Halfords has
French retail group, Auchan, has launched a hybrid checkout solution from Fujitsu, which can switch from self-checkout to cashier-operated mode, in four hypermarkets. Branded as Trolley Express in Auchan, the U-Reverse Fujitsu POS solution is designed for flexibility in queue
Fujitsu has launched an omni-channel Point of Service (PoS) application, which it claims allows retailers to significantly increase revenue while reducing IT costs. FUJITSU Retail Solution Market Place achieves this by supporting enterprise-wide transaction and order fulfilment to deliver a consistent
Retailers across Europe are at a crossroads, facing the dilemma of increasing operational efficiency while also improving customer experience and aware that achieving both is not possible, according to a new survey by Fujitsu. It found that almost 60% of respondents
Stores will continue to be the hub for retailer engagement with connected customers despite the rise of online and mobile commerce across Europe, according to a new survey of European retail managers commissioned by retail solutions provider, Fujitsu. The Fujitsu Pan-European
Fujitsu has a launched a point of sale solution, which it claims will enable retailers to introduce in-store access to a multi-channel customer experience including online, mobile and catalogue. Anticipated to deliver significant benefits in terms of customer service, front-office
Business leaders in the UK are failing to keep up with the increasing rate of change, placing companies at risk from factors such as reduced turnover and hostile takeover, according to a new report commissioned by Fujitsu. The Fit to
Fujitsu claims to be bringing self-checkout technology to a wider retail audience with the launch of its U-Scan Compact self-checkout. According to the company, the self-checkout unit has a smaller footprint, offers flexible transaction options and a build to order
Fujitsu has launched a new point-of-sale solution, which it claims provides UK retailers with powerful performance, flexibility and connectivity in a more environmentally sustainable retailing platform. Incorporating Intel’s second Generation Core i3, i5 and Pentium processors, the third release of
