The global grocery retail market will generate an additional US$2.2 trillion in sales by 2024, growing by 24%, according to the latest forecast from international research organisation IGD.
Jan Zijderveld, president Europe, Unilever, urged the industry to put the heart back into the centre of the store and create customer engagement. According to Zijderveld, the biggest impact of the digital revolution is going to be in bricks and
Joanne Denney-Finch, chief executive at the IGD, challenged delegates to consider if they were playing by yesterday’s rules in business or adapting to changing times at the IGD’s 2012 Convention. Denney-Finch explored four key themes: the marketplace, shopper needs, the
Loyalty was top of the agenda for Richard Hodgson, Morrisons’ group commercial director, at the 2012 IGD Convention. “We might not be leaders in terms of technology but we do know a thing about loyalty,” he said. Hodgson revealed 90%
Dan Cobley, managing director UK and Ireland, Google, explored how the consumer shopping experience will change in future and how to put the web to work at the 2012 IGD Convention. Cobley reminded delegates they operate in an environment where
FMCG will be a fundamental building block of Amazon’s future customer proposition, according to its VP Ajay Kavan. Speaking at the 2012 IGD Convention Kavan said Amazon aims to offer everything a customer is looking to find and buy on
Asda is equipping its store managers with iPads to encourage them to spend more time on the shop floor. It is also rolling out high speed Wi-Fi to all stores, which it claims will open up opportunities for customers, colleagues