UK Plc has rallied in the face of adversity: customer experience has improved for the third year running – up 3% year-on-year – despite the array of challenges presented by COVID-19.
KPMG’s latest research stresses the vital need for retailers, and consumer businesses more broadly, to adapt to better serve customers post-COVID-19. The analysis reveals that consumers are feeling more financially constrained, are more digitally savvy, and place greater emphasis on
Commenting on non-essential retail stores re-opening from Monday 15 June, Paul Martin, UK head of retail at KPMG, said: “For those retailers that were deemed non-essential during the nation’s lockdown, the re-opening of stores on Monday 15 June mark a
Despite some encouraging recent data, the continuing impact of the COVID-19 virus is expected to see the UK economy contract by 7.2% in 2020, with the economy unlikely to be able to fully restart until a vaccine or effective treatments
Commenting on the latest consumer datasets (GfK’s consumer confidence figures and Kantar’s grocery market share data) and what these say about how consumers and consumer businesses are coping with COVID-19, Linda Ellett, UK head of consumer markets at KPMG, said:
“In the current environment of dramatically falling consumer demand and great uncertainty, those running the UK’s businesses will wish they had all the answers – but the truth is no one does. The best way to be armed for the
Commenting on the temporary relaxation of elements of competition law to allow supermarkets to work together during the COVID-19 crisis, Linda Ellett, UK head of consumer markets at KPMG, said: “The need for business collaboration and consumer consideration appears to
Commenting on the latest CPI Basket of Goods and Services Annual Review from the ONS, Linda Ellett, UK head of consumer markets at KPMG, said:
KPMG: vital consumer businesses take advantage of tools the Chancellor’s Budget offers, including R&D allowances
Commenting on the announcements from the Chancellor’s Budget from a consumer markets perspective, Linda Ellett, KPMG’s UK Head of Consumer Markets, said: “Outside of COVID-19, much of the focus during this week’s Budget was understandably on business rates, while movement
Commenting on whether consumer spend might ‘normalise’ now that the UK has officially left the EU, Linda Ellett, UK head of consumer markets at KPMG, said: “Now that the UK has technically left the European Union, consumers will likely be
One in five UK businesses are financially stressed, with more than 1,000 companies in situations of acute distress, according to new research from KPMG.
Consumer businesses must look beyond mere points and rewards to attract and maintain customer loyalty, says KPMG
British consumers pay more attention to product quality and consistency, value for money and pricing, and customer experience, than they do mere points and rewards when determining their loyalty, according to new research by KPMG.
The Report on Jobs, published today by KPMG and the REC, indicated falling demand for both permanent and temporary retail staff in July.
Organic growth for consumer packaged goods (CPG) businesses is slowing, according to the latest analysis by KPMG in the UK. Perhaps not surprising given that in a separate KPMG survey of senior consumer-focussed executives globally, many said that they were
Commenting on the company voluntary arrangement (CVA) proposals filed with the Court of Session in Edinburgh on Wednesday 6 June and announced by House of Fraser today, Will Wright, restructuring partner at KPMG and a proposed supervisor of the CVAs,
Commenting on the FCA’s proposed measures to support consumers by making credit costs more manageable, Linda Ellett, UK head of consumer markets at KPMG, said:
KPMG today announces the appointment of Linda Ellett as the firm’s new UK head of consumer markets. As consumer businesses grapple with ever-changing consumer demand; understanding their role in society, as well as the impact of rapid-technological change, KPMG has
Commenting on the company voluntary arrangement (CVA) proposal on the announcement by Byron Hamburgers, Will Wright, restructuring partner at KPMG and proposed 'supervisor' of the CVA, said: “Over the last 10 years, Byron has grown to become a stand-out name within
Growth is becoming increasingly difficult for consumer packaged goods (CPG) companies, those that keep it simple stand the best chance of bucking the trend according to the latest Organic Growth Barometer from KPMG UK. KPMG’s 2017 Barometer found that the
Warmer weather is poised to fuel fashion, barbecue foods and DIY sales, according to Paul Martin, UK head of retail.
UK consumers refine their palate in favour of specialty gin and flavoured ciders, ONS basket of goods shows
Paul Martin, UK head of retail at KPMG, comments on changes announced to the basket of goods and services used by the Office for National Statistics (ONS) to calculate consumer price inflation
KPMG’s global online consumer report, which analyses the online shopping preferences and behaviours of more than 18,000 consumers in 51 countries, has revealed that Baby Boomers (born between 1946 and 1965) are the generation that spend the most online while
Ahead of Black Friday 2016, KPMG highlights the impact the discount extravaganza is having on the traditional Christmas shopping period in the UK, with the sales typically noted in December now seemingly being cannibalised by the purchases being made in
KPMG UK believes that sales on Singles’ Day this year could exceed $20bn. The uptick is likely to be driven in part by Hong Kong and Taiwan adopting the event for the first time, as well as purchases made by
KPMG announces the appointment of Paul Martin as UK head of retail with effect from 1 October 2016. Martin will succeed David McCorquodale who has led KPMG’s retail practice in the UK since November 2012 and will be retiring at