Strategic multi-channel consultancy Practicology has released research showing that nearly a third of retailers provide a poor experience when consumers sign up to receive marketing emails from them. The new Practicology Customer Communications Tracker examined 100 retailers’ UK websites to
The fragmentation of the grocery retail landscape across multiple channels is placing a strain on food and non-food FMCG suppliers to recruit account management professionals capable of creating and sustaining strategic rather than purely transactional relationships with retailers. That, according
Major retailers are putting a multi-channel approach at the heart of their proposition and must now focus on gaining the most value from the data produced, according to Information Management Group (IMGROUP), a leading provider of information management strategies and services.
Brightpearl (www.brightpearl.com), a cloud-based multi-channel retail management system that integrates orders, inventory, accounting, reporting and customer data, today announced it has raised $10m in a funding round led by new investor MMC Ventures, alongside participation from Quayle Munro and existing investors
In five years time almost half of all purchases (44%) are expected to involve more than one channel, new research commissioned by SAP has found. However, only 15% of consumers surveyed currently feel extremely satisfied retailers provide a consistent experience
Matt Clark, director at UK management consultancy, Boxwood, explores the upsides and downsides of omni-channel retailing and provides pointers for those bricks and mortar retailers ready to take the plunge All you hear these days in the trade press and conference
Shoppers are no longer loyal to their favourite retailers and will ditch them in favour of low prices and high convenience from a multi-channel partner, according to new retail survey by Squire Sanders, Kantar Retail and the Retail Trust. Nearly
British clothing brand, Joules, has selected Micros retail merchandise planning solution to enable it to support its growing multi-channel business. Micros said Joules identified a need for a merchandise planning solution that was easy to use and could consolidate all trading
Manchester-based retail training company, Beyond The Box, has released the findings of a new study, which reveals how retailers can adapt to the new multi-channel environment and combat the ‘showrooming’ effect. The research highlights the challenges and opportunities faced by traditional bricks and
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Mike Hughes, managing director for European operations at [24]7, explains how his company works with retailers to deliver a personalised live chat customer experience [24]7 has a rich heritage in working with retailers to deliver the right customer experience across
High street retailers must adapt to operating in a multi-channel environment in order to survive the current economic upheaval, according to Phil Duffy of global financial advisory and investment banking firm, Duff & Phelps. UK retail sales values grew last month boosted
Retailers must embrace the shifting challenges of multi-channel retailing and stay relevant to the customer. That’s one of the conclusions of a new white paper by the retail team at law firm Thomas Eggar. The paper, Multi-channel and the nimble
Chris Gates, director of retail at Hitachi Consulting UK, examines how the retail barometer is indicating a surge in customer loyalty following this summer’s games With the Olympics upon us, estimations vary about the value of this summer’s games to
Latest figures from the IMRG Capgemini e-Retail Sales Index have confirmed a solid performance for online sales during the first six months of 2012, illustrating how e-retail sales are continuing to drive the retail market. British shoppers have spent £34.9bn
Mobile marketing specialist Velti has put together a list of core questions retailers should ask themselves if they are serious about mobile. Mobile marketing is forecast to be worth £1.24bn by the end of 2016 and offers huge opportunities for
Developing countries are leapfrogging mature markets in their consumption of new channels and digital shoppers across all countries predict physical stores will evolve to become showrooms. Those are the key findings of a new global report by Capgemini examining the
Optimised retailing is the buzzword of the moment, but how can retailers achieve the right balance of process, technology and enhanced customer experience? Scott Storey, managing director at retail software and solutions provider, CTS Retail, gives his top tips for
David Flower, vp EMEA, at technology performance firm, Compuware, APM division, explores how retailers can boost customer service and satisfaction in a multi-channel environment As retail endures one of the toughest periods it has faced in recent years, it is
Senior figures in the retail industry met yesterday (18 April 2012) to discuss the evolution of shopping and reinventing retail for tomorrow at a seminar presented by Neil Saunders, managing director of Conlumino. The seminar explored the ways in which
Consumer behaviour analyst, Stylus, has released a report exploring the most significant shifts in consumer attitudes, technological innovations and business strategies it claims will shape the industry throughout 2012 and beyond. Ryan Ross, chief creative officer at Stylus, said: “A new
David Martin, co-managing partner at the London retail design and branding agency, M Worldwide, believes e-tailers are poised to lead the resurgence in UK high streets High street occupancy levels are at an all-time low, internet shopping is increasing exponentially,
E-commerce platform provider, ChannelAdvisor, claims UK retailers will increasingly embrace e-commerce as a key sales channel. Commenting on news Britain is now eBay’s fastest growing market and the number of UK consumers using eBay is enjoying double-digit growth year-on-year, Seamus
Leading e-commerce software provider for multi-channel sellers, eSellerPro, has received a second round of funding from Notion Capital to support growth and entry into new markets. The latest tranche is for £1m and follows Notion’s initial investment of £1.8m in
Brightpearl, a leading provider of cloud-based software for small businesses, has added new online sales channels to its multi-channel offering. Retailers and wholesalers can now connect their eBay listings and Magento-based stores with Brightpearl’s platform for CRM, electronic point of
Carrefour has reported a marginal rise of just 0.5% for its full year 2011. A weak fourth quarter performance, which saw group sales decline by 0.8%, capped off what has been a pretty dire year for the world’s second largest
