Online shopping habits Brits have adopted over lockdown are here to stay, new research shows
Our weekly shop may never be the same according to brand new research which shows lockdown may well have permanently changed Brits’ buying habits.
Mirakl research shows consumers are more cost conscious than ever before and retailers could be missing a trick
New research commissioned by Mirakl, the leading global marketplace solutions provider, has found that while consumers across Western Europe are shopping more than ever, they are increasingly on the lookout for a bargain and not afraid to shop around. Eight-five
Nearly nine in 10 UK SMEs plan to sell online by end of 2018, Amazon report finds
Nearly nine in 10 small and medium sized enterprises (SMEs) expect to be selling online by the end of next year compared to 64 per cent of SMEs who say they sell online today, according to the Q4 2017 SME
Older generations are spending the most online, KPMG global reports finds
KPMG’s global online consumer report, which analyses the online shopping preferences and behaviours of more than 18,000 consumers in 51 countries, has revealed that Baby Boomers (born between 1946 and 1965) are the generation that spend the most online while
European consumers want shops of the future to provide a seamless online and in-store experience, finds CBRE
European consumers want the online and in-store shopping experience to be entirely integrated with greater use of technology on the high street, according to CBRE, the world’s leading global real estate advisor. In a pan-European study of more than 13,000 consumers,
In my opinion: connect the online and offline worlds via retail analytics, says Intelligence Node
Many companies still treat online and offline worlds as separate entities, hampering any chance of success, warns Intelligence Node’s Sanjeev Sularia
Consumer spending falls to 18-month low ahead of Black Friday, before shoppers rush online to take advantage of discounts, Barclaycard finds
Consumers chose to shop online rather than brave the crowds on Black Friday, according to data from Barclaycard, which processes nearly half of all UK card transactions. Online spending rocketed compared to the same time last year, seeing an uplift
Physical stores take precedence for Christmas shopping in the UK, RichRelevance survey shows
High street stores remain the cornerstone for British retailing success as nearly half (47 %) of UK shoppers say it’s more important for them to shop in store during the Christmas holidays, compared to other times of the year. Despite
UK ranks second in readiness to bridge the online/offline retail divide in Europe, Visa Europe reports
Social media and smartphone adoption make the UK market one of the most revolutionary in Europe and the most prepared for tomorrow’s shoppers, according to the new Future of Retail Report from Visa Europe. The research reveals that the UK
Morrisons reports 2.9% like-for-like sales fall, as discounters and premium players take market share
Morrisons has reported a 2.9% fall in like-for-like sales for the three months to 3 May 2015, as discount retailers and premium players continue to take share from the UK’s fourth largest supermarket. Himanshu Pal, director retail Insights, Kantar Retail said Morrisons’
Sainsbury’s reports first full-year loss in a decade
Sainsbury’s has reported a £72m loss in the year to March – its first full-year loss for 10 years. The results were hit by several one-off costs, including a write down on the value of some of its stores. Excluding the one-off costs, underlying
Great Gift Company founder offers advice for staying ahead online
So you’ve got a business. And you’re online. Great. Big deal. Now what? How do you compete and stay ahead of your competition in the increasingly competitive world of e-commerce? According to Start-Up Britain, more than 45,000 new businesses have already
International appetite for UK brands surges, latest BRC-Google Online Retail Monitor shows
More international consumers are searching for British retailers online and they are increasingly using mobile devices to search, according to the BRC-Google Online Retail Monitor Q4 2014. Helen Dickinson, director general, British Retail Consortium, said: “Today’s figures clearly demonstrate the appetite of
Nearly a third of TV viewers jump online during ad breaks, Rocket Fuel reports
Online marketing technology company, Rocket Fuel, has studied the lift in ad impressions it saw on Christmas day during the ad breaks of the most popular TV shows of the day. The Coronation Street Christmas Day episode was the most popular
Dalton Philips to leave Morrisons as Christmas like-for-like sales fall -3.1%
Morrisons chief executive Dalton Philips is to leave the supermarket after five years at the helm. Philips will stay until the retailer’s year-end results in March. A search has begun for his replacement. News of Philips’ departure accompanied Morrisons’ Christmas trading update,
B2B suppliers invest in e-commerce to deliver better purchasing experience for buyers, Accenture and hybris show
As the volume of business-to-business (B2B) purchases being made online continues to grow, B2B suppliers are responding by expanding their e-commerce platforms and overall omni-channel capabilities, according to new research from Accenture and hybris software, an SAP company. Fifty two
Sainsbury’s must not neglect core store formats in wake of supermarket sales fall, says Planet Retail
Sainsbury’s has reported a £290m pre-tax loss and a 2.1% fall in like-for-like sales in the 28 weeks to 27 September 2014 and warned same store sales in supermarkets will be falling for the next few years. In redress, Sainsbury’ said it plans to
More than half of traffic to John Lewis website is from mobile devices but majority of sales are still in store, retailer reveals
The second annual John Lewis Retail Report launches today, exploring a year’s worth of shopping data to reveal why and what consumers bought, and how they bought it in the last 12 months. Never before have shoppers been so comfortable with browsing and buying on
UK grocery market is set to be worth £203bn by 2019, IGD reports
The UK grocery market is set to be worth £203bn by 2019 increasing by 16% from its current value of £175bn, according to the latest forecasts released today (Monday) by IGD. Discounters, online and convenience will account for over 40%
John Lewis to open Little Waitrose in Southampton store
John Lewis is opening its second little Waitrose shop in a department store. The new branch will open in its Southampton store this year. The first little Waitrose in a John Lewis department store opened in Watford in June 2013
Morrisons to take on discounters and get to know customers with new loyalty card
Morrisons is to take on discount retailers, Aldi and Lidl, by cutting prices and is launching a loyalty card in order to get to know its customers. Announcing annual losses of £176m for the year to 2 February 2014, Morrisons
Shop Direct is focused on UK market, group retail and strategy director, tells BRC
Shop Direct, the online retailer which operates the Very, Isme and Littlewoods brands, is focused on the UK and has no current plans to expand internationally, according to Gareth Jones, group retail and strategy director. Speaking at the BRC Omni-Channel
![One in three consumers have made purchases elsewhere after receiving bad service online, [24]7 reports](https://www.retailtimes.co.uk/wp-content/uploads/2014/01/image0015-300x176.jpg "One in three consumers have made purchases elsewhere after receiving bad service online, [24]7 reports")
One in three consumers have made purchases elsewhere after receiving bad service online, [24]7 reports
The customer experience in online retailing is not meeting consumer expectations, according to new research conducted by the intuitive customer experience company, [24]7. More than one in three respondents admitted they had bought a product elsewhere as a result of bad customer service received
Turtle Wax wins distribution deals for DIY, grocery, online and automotive channels
Turtle Wax, a world leading brand in car care products, claim it is set to make a bold ‘land grab’ on the UK car care market this week as it announces two new strategic distribution partnerships for its consumer retail
Cosmetic company, Nuxe, enlists eCommera analysis to boost online sales
Nuxe, a French company specialising in natural skincare products, has adopted eCommera’s DynamicAction marketing analysis to boost its online profitability. DynamicAction, which enables retailers and brands to grow more profitably online, will analyse Nuxe’s marketing, product, site and operations data
