Fashion brands are pivoting to offer new, value-add delivery services and improved post-purchase experiences to enhance sales, encourage customer loyalty and protect margins, the latest data from parcelLab, the leading operations experience platform, reveals.
Retailers must not destroy customer loyalty by offering a poor fulfilment experience, says Tobias Buxhoidt, founder and CEO of parcelLab
While UK health & beauty retailers have vastly improved their e-commerce offerings during lockdown, their post-purchase customer experience (CX) lags behind that of other retail sectors, the latest data from parcelLab, the leading operations experience platform, revealed.
Poorcheckout experiences, including a lack of one-click or quick payment options, risks losing retailers hard won online conversions, the latest data from parcelLab, the leading operations experience platform, revealed.
Retailers are failing to build customer experience into online returns, and risk losing future sales and shoppers’ loyalty due to communication blackholes and a lack of choice in the returns process, the latest data from parcelLab, the leading operations experience
Retailers need to step into their customers’ shoes to really understand what they want and need from their online shopping experience and adapt their communications accordingly to reap the long-term benefits. This was one of the key takeaways from parcelLab’s
ParcelLab, an innovator in post-purchase communications, has been named among the top 50 retail start-ups operating globally, according to a new report published by RWRC – home of Retail Week and World Retail Congress.
Online retailers and their carriers are delivering parcels almost 20% faster than usual, with the average delivery time reducing from 2.1 days to 1.7 days in the last two weeks, according to new internal data released today from post-purchase experts parcelLab.
Following major success in Germany, innovative post-purchase solution parcelLab is expanding into the UK to enable retailers and other companies selling over the internet to deliver the best possible after-sales customer experience and maximise the marketing potential of this part