Seventy two per cent of UK consumers now have a smartphone device, compared to only 58% 10 months ago, according to new research from business advisory firm, Deloitte. The rapidly rising importance of mobile to retailers comes as a result
RichRelevance, a company which provides over one billion product recommendations daily to consumers shopping some of the world’s largest retail brands including Wal-Mart, Sears, Target, Marks & Spencer and John Lewis, has acquired Avail, Europe’s largest provider of online merchandising platforms.
Shoppers are diversifying the way they shop for and buy goods, becoming increasingly open to buying both online and in-store depending on their needs at time of purchase. That’s the key finding of a new IBM survey of 26,000 global
Al Rose, VP retail and internet properties at TELUS International, a provider of contact centre and customer care solutions to global clients, explores the top trends poised to impact retail customer service in 2013 It has been an interesting year for
Dan Cobley, managing director UK and Ireland, Google, explored how the consumer shopping experience will change in future and how to put the web to work at the 2012 IGD Convention. Cobley reminded delegates they operate in an environment where
Two graduates in management from Leeds University claim they are taking on the leading price comparison web sites with their own social shopping online offer. Shopow has been launched by Kevin Flood and Mike Harty and claims to revolutionise the