Consumers in the UK and US desire to shop more sustainably, but poor customer experiences and higher prices are stifling them, new research from premier fulfilment provider, PFS, has found. Just under half (48%) of consumers in the UK and
A quarter of consumers say online stores either don’t do enough to engage with them, or that they only want their money, study finds
Brands are putting customer loyalty at risk due to a disconnect between their physical and e-commerce experiences, a new research report by PFS has found. The report, titled ‘Overcoming the Physical Disconnect: How Retailers Can Maintain Customer Loyalty in an
Following one of the toughest years on record for retail, investment in omnichannel and operational infrastructure is proving key to weathering the pandemic storm, a new survey of 400 US and UK international retailers, commissioned by PFS, has revealed.
More than a third of UK and Irish consumers are now more conscious of how their online shopping habits impact the environment
A new ‘conscious consumer’, more aware of the environmental impact of their purchases, has emerged from the coronavirus lockdown, a new research report by PFS and LiveArea, has found.
The shopping habits of UK consumers have been permanently altered by the coronavirus lockdown, new research has found. Commissioned by global commerce services company, PFS, the survey looks at changes in consumer online purchasing behaviour, as well as their perceptions
As the coronavirus continues to spread across continents, new ramifications of the deadly outbreak are being revealed daily. How is this impacting e-commerce operations and what can retailers do in response to those challenges?