Click & Collect solutions have become a staple for omnichannel retailers, but many are still failing to optimise these offerings and are therefore missing out on improved customer interactions, according to the latest research from customer journey experts, Qmatic.
Technology is set to bring an end to the age-old British etiquette of queuing, at least for the retail market. This is according to an article in The Daily Telegraph which reports that transactions at manned, stationary point of sale
Retailers believe they provide a high level of customer experience, but consumers disagree, finds queue specialist
Consumers confirm they’re being let down when it comes to experiencing a consistent, positive and true to brand value experience across the multitude of channels available to them, according to a research report commissioned by Qmatic. The Great Expectations study by Vanson
Homebase has launched an interactive digital media solution, which allows customers to upload photographs of their rooms to a touch screen and create their own decorative looks. The Create the Look solution has been provided by Qmatic, a leader in