queues – Retail Times

Queues for service in retail stores cost the UK economy £3.4bn each year, Qudini reveals

Recent research conducted by, Qudini, an award-winning London based SaaS customer experience management platform offering queue management and appointment booking software to retailers, has revealed that 26% of customers who walk out of stores due to long waiting times and poor customer service will

Over a third (34%) of SMEs have no strategy in place to tackle long queues, First Data reports

A new study from First Data reveals that SMEs are struggling to keep pace with customer impatience. 78% acknowledge that an acceptable time for customers to wait is only up to five minutes, while 64% of SMEs that sell goods

Increased use of self-service kiosks would lead to more customer visits at fast food chains, Tillster study finds

The increased use of self-service kiosks would lead to more customer visits at fast food chains, according to a new study by Tillster, a leading provider of restaurant digital ordering and engagement products and services, which powers Burger King and

Queue-busting becomes a top priority as retailers plan for Christmas peaks, Box Technologies reveals

Almost nine out of 10 shoppers (86%) avoid a store if its queues are too long, a survey of 2,000 UK consumers has revealed. The research, conducted for customer engagement specialists Box Technologies and processor manufacturing giant Intel, reveals the full

Shoppers are put off by queues more than seven people deep, Box Technologies and Intel research shows

With 41% of UK shoppers reconsidering a purchase due to queuing times, inadequate queuing strategies are leading to disappointing customer experiences and abandoned purchases, new research by Box Technologies and Intel indicates. According to the How Long Does It Take To

Retailers risk losing loyalty as Brits spend 18 hours a year queuing, Visa Contactless reveals

The average Brit spends over 18 hours a year queuing, with local shops, post offices and supermarkets the worst contributors to the UK ‘queuing culture’, according to stats released today by Visa Contactless. Critically, 89% of the 2,000 consumers surveyed

British retailers lose £1.04bn a year because of long queues, EE survey finds

British retailers stand to lose £1.04bn a year because of long queues at the check-out, according to a new survey by EE, the digital communications company. Three quarters – 73% – of shoppers will abandon purchases if they have to

Consumer queuing time doubles in four years across Europe, research reveals

Consumers queue on average nine minutes in retail outlets, twice the time taken four years ago, new research by members of MSPA Europe (The Mystery Shopping Providers Association’s European chapter) reveals. Its pan-European study found current queuing times are one