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How retailers are staying on top of online fraud increase

How retailers are staying on top of online fraud increase

At the end of 2021, the eCommerce sector lost some $20 billion to fraud. This was a significant increase from the year before and is pegged to increased numbers of online shoppers over the last two years. Looking at the

21/06/2022 | Comment, Opinion Time | Read More
In my opinion: retailers can flourish at festivals, says RetailStore

In my opinion: retailers can flourish at festivals, says RetailStore

Ian Tomlinson, CEO of RetailStore (powered by Cybertill) started his cloud solutions business 15 years ago and has seen first hand the positive impact festivals can have for brands. He said: “Retailers across the globe caught on to this phenomenon

28/06/2017 | In my opinion, Opinion Time | Read More
Brexit’s impact on the British FMCG retail landscape put under spotlight by Kantar Retail

Brexit’s impact on the British FMCG retail landscape put under spotlight by Kantar Retail

Shock has arrived on the back of the UK’s historic vote to leave the European Union and Prime Minister David Cameron’s decision to resign. This shock has resulted in a “Black Friday” effect in financial markets with the price of

25/06/2016 | Data Time, Research | Read More
Long established retailers need to reinvent themselves, finds new BBC Radio 4 commissioned research

Long established retailers need to reinvent themselves, finds new BBC Radio 4 commissioned research

New research from leading retail and shopper marketing agency, Savvy, carried out on behalf of BBC Radio 4, has taken a closer look at today’s shopper and reveals new and emerging trends. The survey (of 1,000 household shopping decision makers)

30/05/2016 | Data Time, Research | Read More
Leading West End retailers partner with Dropit for door-to-door, same day delivery service

Leading West End retailers partner with Dropit for door-to-door, same day delivery service

Retailers across London’s West End are preparing for the Christmas rush by launching Dropit – the new shopping service that allows shoppers to have all their bags delivered to their door, on the same day, in one drop – anywhere in the UK. Dropit

18/11/2015 | Retail News, Retailer News | Read More

UK retailers face Christmas hiring challenge, claims job board CV-Library

Christmas hiring is in full swing as UK retailers scramble to fill seasonal vacancies, but the latest data from the UK’s leading job board, CV-Library, reveals a tough road ahead for retail recruitment this festive season. The job site’s latest figures show

08/10/2015 | Data Time, Research | Read More
Aston University academic highlights contamination risks of the reuseable bag

Aston University academic highlights contamination risks of the reuseable bag

Reusing carrier bags for a diverse range of contents puts consumers at risk of bacterial contamination – that is the warning of Professor Anthony Hilton, Head of Biological and Biomedical Science at Aston University.  As a 5p charge is introduced

05/10/2015 | Retail News, Retailer News | Read More

Mobile connectivity costing retailers £1.2bn, new Webloyalty research reveals

UK retailers could be missing out on as much as £1.2bn through abandoned mobile purchases, according to new research from e-commerce partner, Webloyalty. More than four in five UK consumers (85.7%) reveal that they have had to abandon a purchase

05/10/2015 | Data Time, Research | Read More
Stores to play key role in omni-channel strategy for major European retailers, PAC study finds

Stores to play key role in omni-channel strategy for major European retailers, PAC study finds

European retailers are taking significantly different approaches to omnichannel, according to the study by market research and strategy company Pierre Audoin Consultants (PAC). Retailers are trying to provide a seamless experience across different points of customer engagement, to achieve the

16/09/2015 | Data Time, Research | Read More

PayPoint launches ‘no compromise’ payments platform

PayPoint, an international leader in payment technologies, has announced its third generation ‘Advanced Payments’ platform for mobile and online merchants. Four years in the making, the new digital platform has been designed from the ground-up to address the needs of fast growing businesses

05/08/2015 | Retail News, Retail Technology, Retailer News | Read More

Retailers need to tell stories to attract Millennials – and get their customers involved, Headstream reports

New research has revealed that retailers looking to get UK customers involved and engaged online need to focus more on storytelling than on reviews, shopping tips and tweets. When asked what type of online content they most want to see

28/07/2015 | Data Time, Research | Read More

Australian retailers find attracting and retaining customers the leading challenge in 2015, NetSuite reports

Research sponsored by NetSuite, the provider of cloud-based financials/ERP and omni-channel commerce software suites, and the Australian Retailers Association (ARA), has revealed that attracting and retaining customers is the leading challenge that Australian retailers face today, but 42% of retailers do not have a customer

23/07/2015 | Data Time, Research | Read More
In my opinion: WiFi CRM is the enabler for a seamless omni-channel strategy, says Airangel

In my opinion: WiFi CRM is the enabler for a seamless omni-channel strategy, says Airangel

Karl Gilbank, sales director, Airangel, on how WiFi can enable an omni channel experience for retailers Omni-channel marketing is a complex phenomenon, which is now an integral part of the retailer-customer relationship. From online shopping, social networks and forums to in-store

19/05/2015 | In my opinion, Opinion Time | Read More
Royal Mail announces launch of portal to help online retailers better manage returns

Royal Mail announces launch of portal to help online retailers better manage returns

Royal Mail today announced the launch of a new portal to help online retailers better manage returns while also improving the experience for their customers. The returns portal gives retailers full visibility of returned items – from exactly which items

17/03/2015 | Retail News, Retail Technology, Retailer News | Read More

Retailers missing opportunities to communicate with consumers via email, finds Practicology research

Strategic multi-channel consultancy Practicology has released research showing that nearly a third of retailers provide a poor experience when consumers sign up to receive marketing emails from them. The new Practicology Customer Communications Tracker examined 100 retailers’ UK websites to

13/03/2015 | Data Time, Research | Read More
International Wine Challenge seal of approval boosts industry sales, competition’s study finds

International Wine Challenge seal of approval boosts industry sales, competition’s study finds

The International Wine Challenge seal of approval has been proven to increase wine sales for retailers following consumer testing in leading supermarket chains, according to a new study by the event’s organiser. Displaying IWC medal stickers on prize winning bottles not

30/01/2015 | Data Time, Research | Read More

Retailers continue to pay fair price to farmers as dairy prices hit by global demand, says BRC

The House of Commons EFRA committee Report on Dairy Prices published today confirms global economic trends as the root cause of the reduced price currently paid to farmers for their milk. A decreased worldwide demand for milk, coupled with an

20/01/2015 | Retail News, Retailer News | Read More

Retailers optimistic for 2015 but rates reform still a priority, reports BRC

A snapshot survey carried out by the BRC has shown UK retailers are optimistic about their fortunes in 2015; with many predicting an improvement in sales and increases in both investment and employment levels over the next 12 months. The

01/01/2015 | Retail News | Read More

Hermes aims to smooth Christmas deliveries with new app

Hermes, the consumer delivery specialist, reports it has seen a large number of retailers sign-up to its new free app service, which has been designed to enhance the customer delivery experience during the peak season and improve customer satisfaction. Online

25/11/2014 | Retail News, Retail Technology, Retailer News | Read More
Expert teams up with Notttingham Trent University to inspire retailers in the changing high street

Expert teams up with Notttingham Trent University to inspire retailers in the changing high street

An international advertising expert – who’s given talks for major companies across Europe – has teamed up with Nottingham Trent University, to host an event to inspire profitable business in a changing high street. Marie Stafford, foresight director at JWT

24/10/2014 | Retail News, Retailer News | Read More

IRI helps manufacturers and retailers improve promotional uplift by up to 50% through faster insights

IRI, a global leader in innovative solutions and services for consumer, retail and over-the-counter healthcare companies, has revealed that faster delivery of insights can have a dramatic effect on performance, including better promotional availability and planning, resulting in promotional uplift of

02/06/2014 | Retail News, Retail Technology, Retailer News | Read More
Barron McCann urges retailers to take the long view and focus on exceptional customer service

Barron McCann urges retailers to take the long view and focus on exceptional customer service

Following reports sales and footfall were lower than expected during the Easter break, retailers are being urged to remain positive and focus on the long-term benefits of maintaining and improving their customer experience. Despite reports that footfall was down by

29/04/2014 | Comment, Opinion Time | Read More
Boxwood highlights grocery, fashion and department store winners and losers in 2013

Boxwood highlights grocery, fashion and department store winners and losers in 2013

Boxwood, the management consultancy, has launched a piece of research detailing the winners and losers from the recent trading period. The paper, produced by the Boxwood Insights team, uses the Q4 trading figures to shine a light on who will be the winners

18/03/2014 | Data Time, Research, Retail News, Retailer News | Read More

Over 45s led last minute shopping dash at Christmas, The Logic Group finds

Following a positive Christmas trading period for many retailers this year, with good sales data released last week from John Lewis, House of Fraser, Next, Robert Dyas among others, an independent survey by customer payments and insight specialist, The Logic Group,

09/01/2014 | Data Time, Research | Read More

Retailers seek to reduce length of leases, Creditsafe finds

Despite government moves to boost the high street, Britain’s retailers are under intense pressure and in the last year 75% of property management firms have witnessed retailers attempting to renegotiate the terms of their leases with landlords. That’s according to

08/01/2014 | Data Time, Research | Read More
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