At the end of 2021, the eCommerce sector lost some $20 billion to fraud. This was a significant increase from the year before and is pegged to increased numbers of online shoppers over the last two years. Looking at the
Ian Tomlinson, CEO of RetailStore (powered by Cybertill) started his cloud solutions business 15 years ago and has seen first hand the positive impact festivals can have for brands. He said: “Retailers across the globe caught on to this phenomenon
Shock has arrived on the back of the UK’s historic vote to leave the European Union and Prime Minister David Cameron’s decision to resign. This shock has resulted in a “Black Friday” effect in financial markets with the price of
New research from leading retail and shopper marketing agency, Savvy, carried out on behalf of BBC Radio 4, has taken a closer look at today’s shopper and reveals new and emerging trends. The survey (of 1,000 household shopping decision makers)
Retailers across London’s West End are preparing for the Christmas rush by launching Dropit – the new shopping service that allows shoppers to have all their bags delivered to their door, on the same day, in one drop – anywhere in the UK. Dropit
Christmas hiring is in full swing as UK retailers scramble to fill seasonal vacancies, but the latest data from the UK’s leading job board, CV-Library, reveals a tough road ahead for retail recruitment this festive season. The job site’s latest figures show
Reusing carrier bags for a diverse range of contents puts consumers at risk of bacterial contamination – that is the warning of Professor Anthony Hilton, Head of Biological and Biomedical Science at Aston University. As a 5p charge is introduced
UK retailers could be missing out on as much as £1.2bn through abandoned mobile purchases, according to new research from e-commerce partner, Webloyalty. More than four in five UK consumers (85.7%) reveal that they have had to abandon a purchase
European retailers are taking significantly different approaches to omnichannel, according to the study by market research and strategy company Pierre Audoin Consultants (PAC). Retailers are trying to provide a seamless experience across different points of customer engagement, to achieve the
PayPoint, an international leader in payment technologies, has announced its third generation ‘Advanced Payments’ platform for mobile and online merchants. Four years in the making, the new digital platform has been designed from the ground-up to address the needs of fast growing businesses
New research has revealed that retailers looking to get UK customers involved and engaged online need to focus more on storytelling than on reviews, shopping tips and tweets. When asked what type of online content they most want to see
Research sponsored by NetSuite, the provider of cloud-based financials/ERP and omni-channel commerce software suites, and the Australian Retailers Association (ARA), has revealed that attracting and retaining customers is the leading challenge that Australian retailers face today, but 42% of retailers do not have a customer
Karl Gilbank, sales director, Airangel, on how WiFi can enable an omni channel experience for retailers Omni-channel marketing is a complex phenomenon, which is now an integral part of the retailer-customer relationship. From online shopping, social networks and forums to in-store
Royal Mail today announced the launch of a new portal to help online retailers better manage returns while also improving the experience for their customers. The returns portal gives retailers full visibility of returned items – from exactly which items
Strategic multi-channel consultancy Practicology has released research showing that nearly a third of retailers provide a poor experience when consumers sign up to receive marketing emails from them. The new Practicology Customer Communications Tracker examined 100 retailers’ UK websites to
The International Wine Challenge seal of approval has been proven to increase wine sales for retailers following consumer testing in leading supermarket chains, according to a new study by the event’s organiser. Displaying IWC medal stickers on prize winning bottles not
The House of Commons EFRA committee Report on Dairy Prices published today confirms global economic trends as the root cause of the reduced price currently paid to farmers for their milk. A decreased worldwide demand for milk, coupled with an
A snapshot survey carried out by the BRC has shown UK retailers are optimistic about their fortunes in 2015; with many predicting an improvement in sales and increases in both investment and employment levels over the next 12 months. The
Hermes, the consumer delivery specialist, reports it has seen a large number of retailers sign-up to its new free app service, which has been designed to enhance the customer delivery experience during the peak season and improve customer satisfaction. Online
An international advertising expert – who’s given talks for major companies across Europe – has teamed up with Nottingham Trent University, to host an event to inspire profitable business in a changing high street. Marie Stafford, foresight director at JWT
IRI, a global leader in innovative solutions and services for consumer, retail and over-the-counter healthcare companies, has revealed that faster delivery of insights can have a dramatic effect on performance, including better promotional availability and planning, resulting in promotional uplift of
Following reports sales and footfall were lower than expected during the Easter break, retailers are being urged to remain positive and focus on the long-term benefits of maintaining and improving their customer experience. Despite reports that footfall was down by
Boxwood, the management consultancy, has launched a piece of research detailing the winners and losers from the recent trading period. The paper, produced by the Boxwood Insights team, uses the Q4 trading figures to shine a light on who will be the winners
Following a positive Christmas trading period for many retailers this year, with good sales data released last week from John Lewis, House of Fraser, Next, Robert Dyas among others, an independent survey by customer payments and insight specialist, The Logic Group,
Despite government moves to boost the high street, Britain’s retailers are under intense pressure and in the last year 75% of property management firms have witnessed retailers attempting to renegotiate the terms of their leases with landlords. That’s according to
