Best practice with data quality is key to reduce returns in 2020
Unfortunately, as costly as they are, returns aren’t something that retailers can avoid, with customers wanting to return purchases for a variety of reasons.
Takeback Thursday: returns expected to increase by 72% on first working day of the year, Royal Mail reveals
On Thursday 2 January 2020 – Takeback Thursday – returns of online purchases are predicted to increase by 72% compared to the average number of return parcels per day in December, according to Royal Mail. Takeback Thursday is the day
Salisbury first town in the UK to make Christmas return
A resident in Salisbury, Wiltshire, became the first person in the country to return a potentially unwanted Christmas present, data from PayPoint reveals today.
Retailers missing out on millennial spend due to poor returns, finds ReBOUND
New research, commissioned by returns management platform ReBOUND, has found that while British consumers are returning more goods than ever before, over a third (35%) claim that retailers do not make this process easy for them. In fact, 59% of
£2.5bn+ of online orders to be returned to retailers this Christmas, reports LCP Consulting
The continued surge in online shopping will see over £2.5billion of unwanted Christmas presents returned to retailers this year, with the majority returned between mid-December (following Black Friday) to mid-January. These figures are estimated by LCP Consulting, a BearingPoint company, that works
Takeback Tuesday: returns expected to double on first working day of year, says Royal Mail
On Tuesday 2 January – Takeback Tuesday - returns of online purchases are predicted to double compared to the average number of return parcels per day in December, according to Royal Mail.
Indecisive shoppers return millions of products a year that ‘didn’t look the same at home’, report finds
Millions of indecisive consumers in the UK have admitted to returning products bought for their home just because they didn’t look the same as they did online or in-store, research has found. Four in 10 shoppers said that products not looking
First Christmas present returned at 7.08am on Christmas Day, CollectPlus reports
CollectPlus, the UK’s largest independent store-based delivery and returns service, has revealed that the UK’s first Christmas present was returned at 7.08am on Christmas Day.
Exceptional customer service is must-have to retain customers during holiday returns season, finds Convergys
Brands are nearly 50% more likely to lose a consumer after an unsatisfying and difficult customer experience, according to the CX (Customer Experience) Metrics & Omnichannel Trends Report released today by Convergys. The research reveals the methods companies can use
Christmas returns set to peak today, says ParcelHero
This Thursday returns reach a peak, with UPS alone expected to deal with 1.3 million returned items on 5 January – National Returns Day. The leading parcel broker ParcelHero is advising anyone who has received an unwanted or faulty
Royal Mail predicts ‘take-back Tuesday’ will be busiest day for online shopping returns through post
Royal Mail predicts that ‘Take-back Tuesday’ – the first working day in the New Year – will be the busiest day for online shopping returns through the post as shoppers rush to send back unwanted Christmas gifts. On Tuesday 3 January,
Buyer remorse turns Black Friday into Blue Monday for retailers as refunds surge, Worldpay reports
Retailers could be facing a Black Friday hangover this week according to payments processor Worldpay, with analysis of the previous years UK card transactions showing a surge in returns following the post Thanks Giving flash sale. According to Worldpay’s analysis of
Black Friday: returns could cost retailers £400m, says software solutions specialist Fabacus
Unwanted gifts bought over Black Friday and Cyber Monday could cost retailers a shocking £400 million, according to software solutions specialist Fabacus. The four-day shopping bonanza will see an estimated £1.96bn spent in store and online, the company said. Yet returns from
Barclaycard warns retailers to be prepared for ‘serial returners’ this Black Friday
As Black Friday approaches and retailers gear up to welcome an influx of shoppers – both to their high street stores and their websites – Barclaycard is warning merchants to prepare for an increase in customer returns from ‘serial returners’
Retailers stuck with unsellable stock after granting high volume of returns, Barclaycard reveals
New research from Barclaycard has revealed that retailers are struggling to cope with the volume of refund requests they feel obliged to grant, despite items being unfit for resale. Retailers are stuck between accommodating shoppers’ demands and balancing their bottom line,
Nearly a quarter of online clothing purchases returned by shoppers, EY report reveals
Online shoppers return on average 2.2 items out of every 10 of their clothing purchases, according to EY’s ‘Zero clothing returns. Digital future or fairytale?’ report – a survey of 1,000 online UK shoppers. Of these returns, 76% are sent
iForce experiences 57.8% year on year growth as online and digital sales channels continue to grow
iForce, a fast-growing supply chain management business in the UK, enjoyed a record-breaking 2015 as it witnessed a 57.8% growth in the number of items it picked for customers of its retail clients compared to the previous year. The company,
Almost one million parcels will be returned on ‘mail back Monday’, returns specialist reveals
While online shopping boomed over the Christmas period, with a reported £728m worth of ecommerce purchases made on Christmas Day alone*, Mail Back Monday (4 January) will see over 980,000 parcels returned, according to Clear Returns, a retail returns specialist.
High streets witnessed a strong footfall uplift on ‘take back Tuesday’ and 2 January, Springboard reports
High streets witnessed a strong footfall uplift on ‘take back Tuesday’ and Saturday 2 January 2016, according to retail specialist Springboard. A rush to return and exchange unwanted Christmas gifts on Tuesday 29 December 2015, known as 'take back Tuesday', triggered
Royal Mail predicts ‘mail-back Monday’ will be the busiest day for sending back unwanted Christmas gifts
Royal Mail predicts that ‘mail-back Monday’ – the first Monday in the New Year – will be the busiest day for online returns through the post as shoppers rush to send back unwanted Christmas gifts and online purchases. On Monday 4
Up to 10% of all refunds for the year will hit UK retailers between Boxing Day and late January, returns specialist warns
Up to 10% of all refunds for the year will hit UK retailers between Boxing Day and late January, according to a returns specialist. Vicky Brock, CEO of Clear Returns, a retail returns specialist, warns: "With consumers increasingly buying first and
One in three return at least one unwanted Christmas present every year, Blue Yonder finds
Research by predictive analytics firm Blue Yonder has found that one in three of us return at least one gift a year after Christmas, rising to 40% of millenials versus 20% of over 55s. Interestingly men are most likely to
Hobbs and Doddle partner on collections and returns
Women’s fashion retailer, Hobbs, has partnered with Doddle to expand the range of delivery and returns options offered to online shoppers. As an introductory offer, Hobbs customers will be able to get free next day delivery on all orders to Doddle
Tesco extends long term relationship with supply chain business, iForce
iForce, the fast-growing supply chain business in the UK, is pleased to announce that it has extended its 14-year relationship with Tesco through the award of a new contract. iForce has provided its iForce Revive and iForce Marketzone products to
More than 2m Black Friday orders won’t arrive on time, LCP Consulting reports
As a result of Black Friday, 22m parcels (worth over £1bn) will be home delivered over the next week. A staggering 2.2m of these potential Christmas presents will not arrive when the retailer promises. During the Christmas period, 17m parcels
