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Direct mail drives record levels of consumer engagement as people spend more time at home

Spending more time at home during lockdown has resulted in a huge upswing in the amount of engagement customers are giving to physical mail, according to new Royal Mail research.

24/11/2020 | Retail News, Retailer News | Read More

Royal Mail launches TV advert in anticipation of festive parcels boom

As Royal Mail gears up for the Christmas rush, the Company is launching a TV advert reminding consumers and business customers of the many ways they can send and return parcels this festive season.

20/11/2020 | Retail News, Retailer News | Read More

Royal Mail to collect Covid test kits seven days a week

Royal Mail is introducing a weekend extension for over 15,000 existing priority postboxes from 21 November. Collections will now be made from these priority postboxes on a Sunday. Royal Mail has also increased its number of priority postboxes available for

17/11/2020 | Retail News, Retailer News | Read More

Royal Mail research provides insight into deliveries Brits received during lockdown

New Royal Mail research reveals the items that the nation has been ordering online during lockdown; with clothing, drinks and plants emerging as some of the most popular products delivered to British homes.

14/09/2020 | Data Time, Research | Read More
Royal Mail sees 25% increase in returns as consumers embrace home fitting room and reveals returns hot spots

Royal Mail sees 25% increase in returns as consumers embrace home fitting room and reveals returns hot spots

Royal Mail today reveals the areas in the UK where residents have been returning the most unsuitable and ill-fitting items ordered online during lockdown as restrictions ease. Royal Mail has seen a 25% increase in returns traffic, in comparison with

25/08/2020 | Data Time, Research | Read More
Royal Mail launches Inflight options for parcel deliveries

Royal Mail launches Inflight options for parcel deliveries

Royal Mail has launched new Inflight delivery options to offer greater convenience and flexibility for receiving customers. This has been the number one ask from our parcels customers.

01/07/2020 | Retail News, Retailer News | Read More

Royal Mail reveals UK’s delivery hotspots during lockdown – Lerwick tops list

Royal Mail has revealed the areas in the UK where residents have received the most deliveries over the course of lockdown so far. The data is based on the number of deliveries per individual address.

30/05/2020 | Data Time, Research | Read More

Royal Mail delivers PPE to NHS and adult social care locations

Royal Mail is ramping up its support in delivering on behalf of the government personal protective equipment (PPE) for key workers in care homes and GP surgeries. As a key partner in the delivery of essential PPE, Royal Mail is

28/05/2020 | Retail News, Retailer News | Read More
Royal Mail, Post Office and eBay team up to offer 10 top tips for sellers operating during lockdown

Royal Mail, Post Office and eBay team up to offer 10 top tips for sellers operating during lockdown

Royal Mail, Post Office and eBay have today shared 10 tips to support small businesses and budding marketplace sellers as they sell and ship more goods online.

04/05/2020 | Retail News, Retail Technology, Retailer News | Read More
Royal Mail keeps UK connected as essential service

Royal Mail keeps UK connected as essential service

Shane O’Riordain, Royal Mail managing director of regulation and corporate affairs said: “As one of the UK’s essential services, Royal Mail remains open for business while the nation remains in lockdown. We know that the Universal Postal Service provides a

27/03/2020 | Retail News, Retailer News | Read More
Royal Mail to invest around £1.8 billion in UK over five years

Royal Mail to invest around £1.8 billion in UK over five years

As part of its five-year strategic plan, announced today, Royal Mail is investing around £1.8 billion over five years in the UK’s postal service.

22/05/2019 | Retail News, Retailer News | Read More
Returns of online purchases tipped to increase by 80% today, says Royal Mail

Returns of online purchases tipped to increase by 80% today, says Royal Mail

On Wednesday 2 January 2019 – Takeback Wednesday – returns of online purchases are predicted to increase by 80 per cent compared to the average number of return parcels per day in December, according to Royal Mail. Takeback Wednesday is

02/01/2019 | Data Time, Research | Read More

Royal Mail launches app to help consumers manage deliveries

Royal Mail has launched a new mobile app to help consumers manage their deliveries more effectively. The app is now available for download for free on both the App Store and Google Play store.

05/10/2018 | Retail News | Read More

UK’s subscription box market set to grow to £1 billion in 2022, finds Royal Mail

The UK subscription box market is forecast to grow by 72 per cent by 2022, according to a report commissioned by Royal Mail. The market is forecast to be valued at £1 billion by 2022, compared to £583 million estimated

10/09/2018 | Data Time, Research | Read More

Royal Mail: online shopping in the UK rises 9% YOY

UK online shoppers make 87% of their retail purchases online, up from 80% last year, according to Royal Mail’s annual UK report. The proportion of money being spent online* has increased as shoppers look for good value for money. The ability

08/09/2018 | Retail News | Read More

Royal Mail launches shipping tool to support larger retailers

Royal Mail has launched a new shipping tool and API designed to help larger retailers fulfil complex shipping needs. Royal Mail Pro Shipping provides retailers with a range of capabilities making it simpler to manage orders and returns across distributed sites.

24/08/2018 | Retail News, Retailer News | Read More

USA is UK’s top exporting hotspot, reports Royal Mail

The USA, the largest economy in the world*, is the UK’s top exporting hotspot for business parcels, according to Royal Mail data for the financial year 2017/18. France and Germany take the second and third spots, respectively. Australia takes fourth

03/08/2018 | Data Time, Research | Read More
Royal Mail enhances the online shopping delivery experience

Royal Mail enhances the online shopping delivery experience

Royal Mail is now introducing key enhancements to its tracked services. They are designed to improve the customer experience for both retailers and online shoppers. Online sales are driving delivery volumes in the UK. Royal Mail saw a 5% growth

01/08/2018 | Retail News, Retailer News | Read More
Fourth fifths of UK SME retailers expect an increase in sales this summer, Royal Mail reports

Fourth fifths of UK SME retailers expect an increase in sales this summer, Royal Mail reports

Almost eight in 10 (77%) UK SME retailers expect to see an increase in sales this summer, according to a new study commissioned by Royal Mail. On average, retailers are expecting a sales increase of almost a third (29%) over

27/06/2018 | Data Time, Research | Read More
More than 25% of Brits now shop online once a week, Royal Mail reports

More than 25% of Brits now shop online once a week, Royal Mail reports

Over a quarter (26%) of Brits are now shopping online once a week, compared to 22% last year. Two-thirds (68%) shop online at least once a month and 3% shop online every day. Consumers are spending more in comparison to last

14/05/2018 | Data Time, Research | Read More
UK online shoppers make 80% of retail purchases online, reports Royal Mail

UK online shoppers make 80% of retail purchases online, reports Royal Mail

The proportion of money being spent online has increased year on year, according to a study commissioned by Royal Mail. Shoppers are tightening their belts and looking online for the best prices. Choice (54%), price comparison (53%) and convenience (49%)

11/01/2018 | Data Time, Research | Read More
Takeback Tuesday: returns expected to double on first working day of year, says Royal Mail

Takeback Tuesday: returns expected to double on first working day of year, says Royal Mail

On Tuesday 2 January – Takeback Tuesday - returns of online purchases are predicted to double compared to the average number of return parcels per day in December, according to Royal Mail.

29/12/2017 | Data Time, Research | Read More

Royal Mail launches Labels to Go, a self-service mobile returns solution

Royal Mail has announced new plans to make it easier for consumers to post and return parcels at Customer Service Points in Delivery Offices nationwide. From April 2017, customers will be able to print off delivery and return labels at all

01/02/2017 | Retail News | Read More
Royal Mail predicts ‘take-back Tuesday’ will be busiest day for online shopping returns through post

Royal Mail predicts ‘take-back Tuesday’ will be busiest day for online shopping returns through post

Royal Mail predicts that ‘Take-back Tuesday’ – the first working day in the New Year – will be the busiest day for online shopping returns through the post as shoppers rush to send back unwanted Christmas gifts. On Tuesday 3 January,

31/12/2016 | Data Time, Research | Read More
One in 10 shoppers plan to burn the midnight oil to bag a Black Friday bargain, says Royal Mail

One in 10 shoppers plan to burn the midnight oil to bag a Black Friday bargain, says Royal Mail

One in 10 shoppers plan to burn the midnight oil to bag a Black Friday bargain this year. One in four confess they are gearing up to shop from work, as the deal frenzy takes hold, according to new research

17/11/2016 | Data Time, Research | Read More
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