A third of UK customers would ditch companies after just one poor experience, according to research conducted by SAS, the leader in analytics. Meanwhile, 90 per cent of customers would abandon companies after just two-to-five poor examples of customer service,
The connected car becomes a shopping platform The amount of technology built into modern cars is staggering. And, if your car is connected to your smart phone, it already knows a lot about you, your habits and preferences. Equipped with this
Despite more than a third (34 per cent) reporting they are more price sensitive than this time last year, UK shoppers still plan to spend a quarter (25 per cent) of their December pay on Christmas. However, price-conscious customers are
By Andrew Fowkes, head of retail centre of excellence, SAS UK & Ireland Success in the retail space boils down to one simple function: the conversion of sales. However, retailers can only do this if they have stock readily available on
A new generation has emerged that is acutely aware of its consumer capital and the benefits this brings to individuals and society, according to a study by SAS, the leader in analytics and the Future Foundation, an independent research agency.
Big data analytics and the Internet of Things (IoT) are expected to add £322bn to the UK economy from 2015 to 2020. This is twice the size of the combined education, NHS and defence budgets for 2014-15, and more than
Andrew Fowkes, head of retail centre of excellence, SAS UK & Ireland, on why this is the most unpredictable time of the year for retailers and what they can do to make the most of it Once upon a time, the festive
Black Friday week is set to attract one in five British shoppers, making it more popular than the week before Christmas for festive shopping, according to a consumer survey by analytics provider SAS. Drastic deals and discounts will win over price sensitive consumers,
Retail Times has been inundated by pundits and predictions for retail trading tomorrow. Here’s a flavour of the latest sales forecasts and tips for success Craig Sears-Black, UK managing director of Manhattan Associates, said: “A new retail trend is showing that some of Britain’s
UK shoppers have the highest emotional connection with Tesco, new research into consumer loyalty programmes reveals. The study by SAS, a leader in business analytics, and retail analyst house, Conlumino, found those retailers which have invested in customer loyalty programmes, such as Tesco, Boots UK, Marks &
Organisers of the inaugural Europe and Middle East Loyalty Awards report they have attracted 130 entries from across the region, reflecting the boost in new schemes as cash strapped consumers pay more attention to rewards when they shop. Announcing the
