UK retailers are missing out on millions of pounds in lost sales by not listening to staff who’ve spotted a vital need to improve customer service at the check-out, according to Miura Systems. The mPOS specialist commissioned data and insights consultancy
Greggs is transforming its business from being a bakery retailer to a food on-the-go operation and workforce management is a key cog in the process. Speaking at RBTE 2014, Neil Parrish, retail productivity manager at Greggs, said: “Without the right
Bored and disinterested staff are working in high street shops and utilities companies, according to a new study among 2,000 consumers by the Institute of Customer Service. And, the Institute claims UK businesses may be missing an opportunity to maximise
Timberland, the outdoor clothing manufacturer and retailer, has teamed up with Anglia Ruskin University to provide online training for its staff. According to the University, the US-based company joins existing clients including Volvo, Barclays, UPS, Ridgeons and Harrods in recognising
