Seven ways technology will power the casino industry in 2022
How will technologies like cryptocurrencies and virtual reality gaming power the casino industry in 2022? Get more insights in our guide
How to empower your retail team with technology
The retail segment has come a long way during the pandemic. The initial shift towards an e-commerce model was a massive transition. While stores reopen, you cannot expect foot traffic to be as usual. Even if shoppers return, they will
Why it works: three reasons why IVR payments still matter
As fears over coronavirus fuel a sudden spike in contactless transactions, Rob Crutchington, managing director of Encoded, explores the vital role of IVR or Interactive Voice Response to deliver fast, secure card payments that boost agent performance and customer confidence
Retailers must take radical approach to technology, claims new Searchlight Consulting report
Retailers are not using technology as effectively as they could be and in some cases it is actually having a detrimental effect on their business, according to a new report from Searchlight Consulting. The study, entitled ‘Is Technology Clouding Retailers’
One in five consumers would like technology to help them tackle food waste, IGD reports
While shopper use of tech for discounts, coupons and offers has been on the increase as technology has evolved in recent years, new research from IGD highlights it is not just saving money that shoppers are interested in when it
Shops that shun technology losing consumer confidence, Worldpay research shows
Shoppers trust retailers more if they can see modern technology being used in store, claims research by payments processor Worldpay in collaboration with digital anthropologist Nik Pollinger. According to the research, conducted to support the launch of Worldpay’s My Business Hub
Design consultancy Market Gravity predicts retail trends for 2016
Technology is set to have an even bigger influence on British retail businesses and their product development strategies in 2016, with growth expected within omni-channels, financial and payment technology and Artificial Intelligence. In addition, the way big businesses discover and
In my opinion: the Big Data phenomenon is broken – until you can get full value from it, says Zizo
Laurence Armiger, sales director at Zizo, explains how companies can avoid making a false start and instead get full value from Big Data When it comes to ‘Big Data’ one size definitely does not fit all. There’s a right and a wrong way
Business travellers driving online retail for high value goods, says ADARA
New research reveals that four in five business travellers do more than half of their shopping online and are three and a half times as likely to have spent over $1,000 online in the past six months compared to non-travellers. The study
GSMA tips top technology trends for next month’s Mobile World Congress
Paul Crutchley, value added services director, digital commerce at the GSMA, highlights the innovations on show at next month’s Mobile World Congress in Barcelona, 2-5 March 2015 “The brands and merchants that stand out this year will focus on providing consumers with
Sabio forecasts 15 top customer contact technology trends for 2015
Sabio, a customer contact technology specialist, has listed the Top 15 Customer Contact Technology Trends driving successful customer engagement strategies in 2015. “While the UK already sets the standard when it comes to innovative customer service delivery in Europe, 2015 is
Online food app, Whisk, is finalist in Talent Unleashed Awards for companies using technology to transform business
Online food app, Whisk, founded by former Apprentice candidate, Nick Holzherr, and taken up by Tesco, Waitrose, Asda and Ocado, is among the 15 finalists in an awards programme which recognises individuals who are using technology to transform business. The Talent Unleashed
Lack of technology keeping margins low for UK cafes, Casio report shows
Not enough hospitality business owners are embracing technology in order to expand and run their business more efficiently, according to a new report from Casio. Only 15% of managers are currently monitoring the progress of their business digitally and are
Technology is dictating where and how we shop, new Westfield research shows
Technology is transforming the shopping habits of UK consumers with services such as in-store connectivity and availability of self-service tills increasingly influencing the choice of where to shop, according to a new report out today by Westfield. The Westfield How
In my opinion: service is being sacrificed in the pursuit of new technology, says IT support provider Barron McCann
Technology is driving the customer experience in ways the industry has never experienced before. But is this always a good thing? The problem with any new offering is that unless the support network is there to ensure it remains in
Tesco partners with Verizon to transform global retail opportunities
Tesco is partnering with Verizon, a leading global technology company, to migrate to a single global network, designed to underpin the retailer’s ongoing application and infrastructure centralisation programme. Verizon said it is providing secure connectivity to link Tesco’s suppliers, partners, customers
2014 Winter Olympics and FIFA World Cup poised to inspire internationalism among US consumers, predicts Mintel
As 2014 begins, Mintel’s consumer trends analysts Jennifer Zegler and Stacy Glasgow outline the four trends set to impact the American consumer market, examining the areas of commercial opportunity for brands – and what consumers will be buying into in 2014
Traditional toys to dominate technological gifts at Christmas, new Mumsnet survey finds
Despite claims that 2013 will be a technology led Christmas, books, games and fashion items are still firmly at the top of children’s wish lists this year. A survey conducted by Extreme Networks via the Mumsnet Research Panel, surveyed 900 parents, representing
IGD: convenience shoppers want technology to enhance their shopping experience
More than seven out of 10 (72% of) convenience store (c-store) shoppers can see themselves using coupons sent to their mobile phones when doing their food and grocery shopping, according to the latest IGD ShopperVista research. Younger shoppers (95% of
Reshaping Retail explores the impacts of the digital revolution on retail industry
Reshaping Retail, a new book by three McKinsey executives, explores how to make sense of the new technologies impacting retail and retailers in the near- to midterm. It sets out the driving causes, current trends and consequences of a transformation
Sales growth, NPD and cost cutting are top levers for retail growth, survey finds
Retailers across the world are increasingly opting for traditional back-to-basics strategies to drive growth, foregoing newer business trends, according to new research from The Consumer Goods Forum (CGF) and KPMG International. The report, Consumer Executive Top of Mind Survey, released to
UK is the new global technology hub, second only to the US, claims new report
The UK is the second most attractive location in the world, after the United States, for high-flying professionals looking to relocate, according to a new report by global recruitment specialist Hydrogen. It shows the UK is rapidly establishing itself as
IT and web design hiring rates outstrip retail hires, technology recruiter finds
IT and web design hiring rates rose 12% last year compared to a 3% rise in retail hiring, according to analysis by specialist technology recruiter Greythorn. At the same time, growth in online retail sales is dwarfing that of traditional
Shell extends forecourt retail technology contract with Wincor Nixdorf
Forecourt retailer Shell is investing in new retail technologies from Wincor Nixdorf including forecourt controllers, point-of-sale, payment and back-office solutions. This contract reinforces the relationship that began in 2008 between Shell and Wincor Nixdorf to design, build and implement a
SAP retail principal, Chris Osborne, maps out retail revolution at 2012 Forum
Chris Osborne, retail industry principal SAP UK and Ireland, explored the changing retail scene at the SAP Forum in London last month (22 May 2012). Osborne painted a background of disrupting influences including intense rivalry in retail. “There’s a huge
