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Why it works: three reasons why IVR payments still matter

Why it works: three reasons why IVR payments still matter

As fears over coronavirus fuel a sudden spike in contactless transactions, Rob Crutchington, managing director of Encoded, explores the vital role of IVR or Interactive Voice Response to deliver fast, secure card payments that boost agent performance and customer confidence

16/06/2020 | Opinion Time, Retail News, Why it works | Read More

Retailers must take radical approach to technology, claims new Searchlight Consulting report

Retailers are not using technology as effectively as they could be and in some cases it is actually having a detrimental effect on their business, according to a new report from Searchlight Consulting. The study, entitled ‘Is Technology Clouding Retailers’

03/11/2017 | Data Time, Reports | Read More
One in five consumers would like technology to help them tackle food waste, IGD reports

One in five consumers would like technology to help them tackle food waste, IGD reports

While shopper use of tech for discounts, coupons and offers has been on the increase as technology has evolved in recent years, new research from IGD highlights it is not just saving money that shoppers are interested in when it

21/03/2017 | Data Time, Research | Read More

Shops that shun technology losing consumer confidence, Worldpay research shows

Shoppers trust retailers more if they can see modern technology being used in store, claims research by payments processor Worldpay in collaboration with digital anthropologist Nik Pollinger. According to the research, conducted to support the launch of Worldpay’s My Business Hub

04/11/2016 | Data Time, Research | Read More
Design consultancy Market Gravity predicts retail trends for 2016

Design consultancy Market Gravity predicts retail trends for 2016

Technology is set to have an even bigger influence on British retail businesses and their product development strategies in 2016, with growth expected within omni-channels, financial and payment technology and Artificial Intelligence. In addition, the way big businesses discover and

16/12/2015 | Retail News, Retailer News | Read More
In my opinion: the Big Data phenomenon is broken – until you can get full value from it, says Zizo

In my opinion: the Big Data phenomenon is broken – until you can get full value from it, says Zizo

Laurence Armiger, sales director at Zizo, explains how companies can avoid making a false start and instead get full value from Big Data When it comes to ‘Big Data’ one size definitely does not fit all. There’s a right and a wrong way

05/08/2015 | In my opinion, Opinion Time | Read More
Business travellers driving online retail for high value goods, says ADARA

Business travellers driving online retail for high value goods, says ADARA

New research reveals that four in five business travellers do more than half of their shopping online and are three and a half times as likely to have spent over $1,000 online in the past six months compared to non-travellers. The study

29/07/2015 | Data Time, Research | Read More

GSMA tips top technology trends for next month’s Mobile World Congress

Paul Crutchley, value added services director, digital commerce at the GSMA, highlights the innovations on show at next month’s Mobile World Congress in Barcelona, 2-5 March 2015 “The brands and merchants that stand out this year will focus on providing consumers with

23/02/2015 | Conferences, Events, Retail Technology, Services Time | Read More
Sabio forecasts 15 top customer contact technology trends for 2015

Sabio forecasts 15 top customer contact technology trends for 2015

Sabio, a customer contact technology specialist, has listed the Top 15 Customer Contact Technology Trends driving successful customer engagement strategies in 2015. “While the UK already sets the standard when it comes to innovative customer service delivery in Europe, 2015 is

04/12/2014 | Comment, Opinion Time, Retail Technology | Read More
Online food app, Whisk, is finalist in Talent Unleashed Awards for companies using technology to transform business

Online food app, Whisk, is finalist in Talent Unleashed Awards for companies using technology to transform business

Online food app, Whisk, founded by former Apprentice candidate, Nick Holzherr, and taken up by Tesco, Waitrose, Asda and Ocado, is among the 15 finalists in an awards programme which recognises individuals who are using technology to transform business. The Talent Unleashed

14/10/2014 | Awards, Retail News, Retail Technology, Retailer News, Services Time | Read More

Lack of technology keeping margins low for UK cafes, Casio report shows

Not enough hospitality business owners are embracing technology in order to expand and run their business more efficiently, according to a new report from Casio. Only 15% of managers are currently monitoring the progress of their business digitally and are

16/06/2014 | Data Time, Reports | Read More
Technology is dictating where and how we shop, new Westfield research shows

Technology is dictating where and how we shop, new Westfield research shows

Technology is transforming the shopping habits of UK consumers with services such as in-store connectivity and availability of self-service tills increasingly influencing the choice of where to shop, according to a new report out today by Westfield. The Westfield How

06/05/2014 | Data Time, Research | Read More
In my opinion: service is being sacrificed in the pursuit of new technology, says IT support provider Barron McCann

In my opinion: service is being sacrificed in the pursuit of new technology, says IT support provider Barron McCann

Technology is driving the customer experience in ways the industry has never experienced before. But is this always a good thing? The problem with any new offering is that unless the support network is there to ensure it remains in

26/02/2014 | In my opinion, Opinion Time | Read More
Tesco partners with Verizon to transform global retail opportunities

Tesco partners with Verizon to transform global retail opportunities

Tesco is partnering with Verizon, a leading global technology company, to migrate to a single global network, designed to underpin the retailer’s ongoing application and infrastructure centralisation programme. Verizon said it is providing secure connectivity to link Tesco’s suppliers, partners, customers

15/01/2014 | Retail News, Retail Technology, Retailer News | Read More
2014 Winter Olympics and FIFA World Cup poised to inspire internationalism among US consumers, predicts Mintel

2014 Winter Olympics and FIFA World Cup poised to inspire internationalism among US consumers, predicts Mintel

As 2014 begins, Mintel’s consumer trends analysts Jennifer Zegler and Stacy Glasgow outline the four trends set to impact the American consumer market, examining the areas of commercial opportunity for brands – and what consumers will be buying into in 2014

10/01/2014 | Data Time, Research | Read More
Traditional toys to dominate technological gifts at Christmas, new Mumsnet survey finds

Traditional toys to dominate technological gifts at Christmas, new Mumsnet survey finds

Despite claims that 2013 will be a technology led Christmas, books, games and fashion items are still firmly at the top of children’s wish lists this year. A survey conducted by Extreme Networks via the Mumsnet Research Panel, surveyed 900 parents, representing

09/12/2013 | Data Time, Research | Read More
IGD: convenience shoppers want technology to enhance their shopping experience

IGD: convenience shoppers want technology to enhance their shopping experience

More than seven out of 10 (72% of) convenience store (c-store) shoppers can see themselves using coupons sent to their mobile phones when doing their food and grocery shopping, according to the latest IGD ShopperVista research. Younger shoppers (95% of

22/11/2013 | Data Time, Research | Read More
Reshaping Retail explores the impacts of the digital revolution on retail industry

Reshaping Retail explores the impacts of the digital revolution on retail industry

Reshaping Retail, a new book by three McKinsey executives, explores how to make sense of the new technologies impacting retail and retailers in the near- to midterm. It sets out the driving causes, current trends and consequences of a transformation

27/08/2013 | Retail News, Retailer News | Read More

Sales growth, NPD and cost cutting are top levers for retail growth, survey finds

Retailers across the world are increasingly opting for traditional back-to-basics strategies to drive growth, foregoing newer business trends, according to new research from The Consumer Goods Forum (CGF) and KPMG International.  The report, Consumer Executive Top of Mind Survey, released to

17/06/2013 | Data Time, Research | Read More

UK is the new global technology hub, second only to the US, claims new report

The UK is the second most attractive location in the world, after the United States, for high-flying professionals looking to relocate, according to a new report by global recruitment specialist Hydrogen. It shows the UK is rapidly establishing itself as

15/05/2013 | Data Time, Reports | Read More

IT and web design hiring rates outstrip retail hires, technology recruiter finds

IT and web design hiring rates rose 12% last year compared to a 3% rise in retail hiring, according to analysis by specialist technology recruiter Greythorn. At the same time, growth in online retail sales is dwarfing that of traditional

15/03/2013 | Data Time, People, Research, Retail News | Read More

Shell extends forecourt retail technology contract with Wincor Nixdorf

Forecourt retailer Shell is investing in new retail technologies from Wincor Nixdorf including forecourt controllers, point-of-sale, payment and back-office solutions. This contract reinforces the relationship that began in 2008 between Shell and Wincor Nixdorf to design, build and implement a

09/07/2012 | Forecourt retailers, Retail News, Retailer News | Read More
SAP retail principal, Chris Osborne, maps out retail revolution at 2012 Forum

SAP retail principal, Chris Osborne, maps out retail revolution at 2012 Forum

Chris Osborne, retail industry principal SAP UK and Ireland, explored the changing retail scene at the SAP Forum in London last month (22 May 2012). Osborne painted a background of disrupting influences including intense rivalry in retail. “There’s a huge

13/06/2012 | Comment, Opinion Time | Read More

US point-of-sale software supplier poised to acquire Torex Retail Holdings

US point-of-sale software supplier to the retail and hospitality industries, MICROS Systems, is set to acquire Torex Retail Holdings, its European counterpart and technology supplier to the retail, hospitality and convenience and fuel markets. According to MICROS, Torex’s position in the

27/04/2012 | Loyalty schemes, Retail equipment, Retail News, Retail Technology, Services Time | Read More
Dorset grocer upgrades to 10-lane superstore with Torex technology

Dorset grocer upgrades to 10-lane superstore with Torex technology

Independent family-owned grocer, Dike & Son, has used in-store technology to upgrade to a new 10-lane superstore. Retail Times reports Dike & Son has been operating in Stalbridge, Dorset, since 1851 and is a member of the Nisa-Today’s buying group. 

10/01/2012 | Convenience and independent retailers, Retail equipment, Retail News, Retail Technology, Retailer News, Services Time | Read More
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