As fears over coronavirus fuel a sudden spike in contactless transactions, Rob Crutchington, managing director of Encoded, explores the vital role of IVR or Interactive Voice Response to deliver fast, secure card payments that boost agent performance and customer confidence
Retailers are not using technology as effectively as they could be and in some cases it is actually having a detrimental effect on their business, according to a new report from Searchlight Consulting. The study, entitled ‘Is Technology Clouding Retailers’
While shopper use of tech for discounts, coupons and offers has been on the increase as technology has evolved in recent years, new research from IGD highlights it is not just saving money that shoppers are interested in when it
Shoppers trust retailers more if they can see modern technology being used in store, claims research by payments processor Worldpay in collaboration with digital anthropologist Nik Pollinger. According to the research, conducted to support the launch of Worldpay’s My Business Hub
Technology is set to have an even bigger influence on British retail businesses and their product development strategies in 2016, with growth expected within omni-channels, financial and payment technology and Artificial Intelligence. In addition, the way big businesses discover and
Laurence Armiger, sales director at Zizo, explains how companies can avoid making a false start and instead get full value from Big Data When it comes to ‘Big Data’ one size definitely does not fit all. There’s a right and a wrong way
New research reveals that four in five business travellers do more than half of their shopping online and are three and a half times as likely to have spent over $1,000 online in the past six months compared to non-travellers. The study
Paul Crutchley, value added services director, digital commerce at the GSMA, highlights the innovations on show at next month’s Mobile World Congress in Barcelona, 2-5 March 2015 “The brands and merchants that stand out this year will focus on providing consumers with
Sabio, a customer contact technology specialist, has listed the Top 15 Customer Contact Technology Trends driving successful customer engagement strategies in 2015. “While the UK already sets the standard when it comes to innovative customer service delivery in Europe, 2015 is
Online food app, Whisk, founded by former Apprentice candidate, Nick Holzherr, and taken up by Tesco, Waitrose, Asda and Ocado, is among the 15 finalists in an awards programme which recognises individuals who are using technology to transform business. The Talent Unleashed
Not enough hospitality business owners are embracing technology in order to expand and run their business more efficiently, according to a new report from Casio. Only 15% of managers are currently monitoring the progress of their business digitally and are
Technology is transforming the shopping habits of UK consumers with services such as in-store connectivity and availability of self-service tills increasingly influencing the choice of where to shop, according to a new report out today by Westfield. The Westfield How
Technology is driving the customer experience in ways the industry has never experienced before. But is this always a good thing? The problem with any new offering is that unless the support network is there to ensure it remains in
Tesco is partnering with Verizon, a leading global technology company, to migrate to a single global network, designed to underpin the retailer’s ongoing application and infrastructure centralisation programme. Verizon said it is providing secure connectivity to link Tesco’s suppliers, partners, customers
As 2014 begins, Mintel’s consumer trends analysts Jennifer Zegler and Stacy Glasgow outline the four trends set to impact the American consumer market, examining the areas of commercial opportunity for brands – and what consumers will be buying into in 2014
Despite claims that 2013 will be a technology led Christmas, books, games and fashion items are still firmly at the top of children’s wish lists this year. A survey conducted by Extreme Networks via the Mumsnet Research Panel, surveyed 900 parents, representing
More than seven out of 10 (72% of) convenience store (c-store) shoppers can see themselves using coupons sent to their mobile phones when doing their food and grocery shopping, according to the latest IGD ShopperVista research. Younger shoppers (95% of
Reshaping Retail, a new book by three McKinsey executives, explores how to make sense of the new technologies impacting retail and retailers in the near- to midterm. It sets out the driving causes, current trends and consequences of a transformation
Retailers across the world are increasingly opting for traditional back-to-basics strategies to drive growth, foregoing newer business trends, according to new research from The Consumer Goods Forum (CGF) and KPMG International. The report, Consumer Executive Top of Mind Survey, released to
The UK is the second most attractive location in the world, after the United States, for high-flying professionals looking to relocate, according to a new report by global recruitment specialist Hydrogen. It shows the UK is rapidly establishing itself as
IT and web design hiring rates rose 12% last year compared to a 3% rise in retail hiring, according to analysis by specialist technology recruiter Greythorn. At the same time, growth in online retail sales is dwarfing that of traditional
Forecourt retailer Shell is investing in new retail technologies from Wincor Nixdorf including forecourt controllers, point-of-sale, payment and back-office solutions. This contract reinforces the relationship that began in 2008 between Shell and Wincor Nixdorf to design, build and implement a
Chris Osborne, retail industry principal SAP UK and Ireland, explored the changing retail scene at the SAP Forum in London last month (22 May 2012). Osborne painted a background of disrupting influences including intense rivalry in retail. “There’s a huge
US point-of-sale software supplier to the retail and hospitality industries, MICROS Systems, is set to acquire Torex Retail Holdings, its European counterpart and technology supplier to the retail, hospitality and convenience and fuel markets. According to MICROS, Torex’s position in the
Independent family-owned grocer, Dike & Son, has used in-store technology to upgrade to a new 10-lane superstore. Retail Times reports Dike & Son has been operating in Stalbridge, Dorset, since 1851 and is a member of the Nisa-Today’s buying group.
